Olayinka Ogunye

I am a dedicated Customer Service Representative, Email Support Specialist, and Virtual Assistant with over 5 years of hands-on experience helping businesses provide excellent customer experiences and run their operations smoothly.

I have worked with clients across different industries, handling everything from customer inquiries and email management to administrative support and task coordination. My goal is to make your customers feel valued while keeping your business organized and efficient.

I am highly skilled in using Zendesk, Freshdesk, HubSpot, Gmail, Asana, Monday.com, Slack, and other productivity tools that ensure smooth workflows and professional service delivery.

✅ Friendly and professional customer support (email, chat, phone)

✅ Inbox management – sorting, responding, and organizing emails

✅ Ticket management and CRM expertise

✅ Administrative & virtual assistant tasks (scheduling, data entry, research)

✅ Document preparation and task coordination

✅ Building FAQs and customer self-service resources

• 5+ years of proven experience in customer support and virtual assistance
• Detail-oriented, reliable, and highly organized
• Excellent communication and multitasking skills
• Tech-savvy and quick to learn new tools
• Committed to delivering outstanding service that keeps customers satisfied and businesses running smoothly