Olayeni Bolanle Oluwaseun

OLAYENI BOLANLE OLUWASEUN B.Sc., ACA Location: Lagos State, Nigeria (Willing to Relocate) Telephone:- (Mobile- (WhatsApp). Email:- SUMMARY A focused professional with strong experience in customer service and a proven ability to assist customers with well-informed selection of suitable products and services. Enthusiastic and driven professional with more than 7 years’ experience providing exceptional customer service and exceeding sales goals. Skilled communicator and problem solver with a proven ability to interact with multicultural populations, desmonstrating patience and professionalism to resolve difficult situations. SKILLS General business knowledge Sound decision-making, negotiation and strategic-thinking skills. Possesses the ability to see the big picture and understand how customer service role impacts the overall organization. Solution-Oriented Ability to solve customers’ issues and earned the award for “The People’s plug of the Year” Up-to-date technology expertise Proficient in Microsoft Excel, Word, PowerPoint, Google Suite, CRM tools (Zoho, Hubspot, GoHighLevel and Zendesk) and Accounting software (Tally ERP 9, Tally Prime, Sage, QuickBooks online and Xero). Communication skills Ability to present information to colleagues and clients in an easy-to-digest manner. Time Management Prioritization and concurrent processing of several auditing requests in respect to varying weekly deadlines Resilient Achieved excellent results under time pressure. Hard work and balance Ability to multitask and hold down a variety of different tasks at once. Teamwork and leadership Ambitious self-starter who can develop new insights, manage projects, motivate and engage team members. Client relationship skills Ability to build a rapport and trust with clients. WORK EXPERIENCE Adebisi Adeniyi & Co., UyoApril 2019- till date (Chartered Accountants and Tax Practitioners) Position: Administration and Customer Service Answer questions about company’s products and services via inbound and outbound mails and calls. Process orders and Transactions. Resolve Issues and Troubleshoot Technical problems. Handle and analyze customers’ complaints and feedback. Develop and document knowledge into helpful content. Schedule Appointments and Maintain Calendar. Coordinate training programs. File Management. Channel View Hotels, Calabar October 2014 – May 2017 Position: Administrative Assistant and Customer Support Manage inbound and outbound emails and calls. File Management, Bookkeeping and Data entry. Telemarketing, Cold calling and follow up on warm leads. Handle customer enquiries and complaints. Appointment settings and CEO’s calendar management. Internet Research and Letter writing. Servomex International Limited, Abuja February 2013 – September 2014 Position: Admin Assistant and Customer Support Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Build sustainable relationships and trust with customer accounts through open and interactive communication. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Bookkeeping and Data Entry. EDUCATION Institute of Chartered Accountant of Nigeria (ICAN)            2017 Associate Chartered Accountant (ACA) University of Calabar, Calabar, 2012 Bachelor of Science in Accounting Institute of Chartered Accountant of Nigeria (ICAN) 2012 Associate Accountant Technicians (ICAN-AAT) CERTIFICATIONS Customer Service: Problem Solving and Trouble Shooting Linkedin Learning Customer Service: Call Control Strategies Linkedin Learning Customer Service: Handling Abusive Customers Linkedin Leraning Customer Service: Building Rapport with customers Linkedin Learning Technical Support Fundamentals Coursera REFEREES Reference available on request.