OYINLOYE OLAYEMI DESMOND
Tech Professional
LANGUAGES
EXECUTIVE SUMMARY
An energetic tech professional with career interests in cybersecurity, technical support,
database management, information technology and computer hardware but not limited to
them. I am looking for a secure role in these areas to build expertise and contribute
significantly to attaining the goals of any firm that hires my services.
English
Yoruba
Hausa
WORK EXPERIENCE
SPOTTER LABS – Customer/Technical Support Agent
Lemont, Illinois, United States of America
(June 2025 – Present)
Spotter is a software company offering autonomous dispatching to long-haul spot market
trucking in the USA.
Provide real-time support to drivers for load, routing, and system issues.
Coordinate dispatch and trip planning, including load assignments and route
guidance.
Communicate clearly with drivers about schedules, policies, and updates.
Resolve driver issues promptly and escalate complex cases to internal teams.
Track driver performance, delivery status, and maintain accurate support logs.
Ensure compliance with DOT, FMCSA, and company documentation
requirements.
Build and maintain strong relationships with drivers to support retention and
morale.
Explain compensation models, fuel discounts, and other driver benefits.
Collaborate with dispatch, safety, and operations teams to streamline driver
support.
Monitor trailer availability and load readiness to ensure on-time pickups and
deliveries.
Miraloyd Global Consult Limited – Systems Analyst
Abuja, FCT, Nigeria
(Sept 2023 – Present)
Miraloyd Global Consult Limited is an IT Consultancy firm that provides cost effective
tailored and unique cutting-edge IT Solutions to small, medium and large-scale
organizations.
Take part in organizing, planning, and carrying out tasks pertaining to the setup
and upkeep of computer hardware and software, tablets, mobile devices,
wireless, door access control, video surveillance, LAN and WAN networks, and
any other tasks assigned to you.
In order to guarantee that user demands are satisfied and technical support
issues are promptly resolved, prioritize and schedule requests for technical
support services, equipment, and time requirements for daily computer support
activities.
Offer technical support to clients, employees, and consultants regarding the
correct usage of peripheral electronic devices as well as PCs, tablets, and
software applications.
Maintain a range of records pertaining to installation configurations, inventories,
cabling, equipment maintenance, and technological service requests through
Helpdesk.
EDUCATION
Bachelor’s degree: BSc. Information Technology.
Second Class (Upper division)
(November 18th, 2017)
Kampala International University,
Kampala, Uganda.
Senior School Certificate Examination
(November 11th, 2010)
Federal Government Boys’ College,
Abuja.
SKILLS
Active Directory
Agile Project management
Bash (Scripting Language)
Communications
Computer Networking
Computer Security Incident
Management
Customer Resource Management
Customer Service
Cybersecurity
Data Management and Recovery
Debugging
IT Security
Intrusion Detection and Prevention
Leadership
Microsoft Office
Network Protocols
Operating Systems (Windows, Linux)
Package and Software Management
Process Management
Problem Solving
Research
Resource Monitoring
SQL
Systems Administration
Assist site-based technicians with help desk support; use best client imaging
practices; troubleshoot computer equipment and peripheral devices and notify
the proper personnel of the need for major repairs; operate, install, configure,
test, and perform minor repairs to computers. equipment, software, and related
peripherals.
Conduct data extracts from student information systems for testing, library,
email, mandated reporting and learning systems utilizing assigned software as
required.
Support technicians in resolving network, hardware, and software problems.
Oversee the implementation of email policies, organizational units and email
groups; create, maintain, update and remove staff email accounts as required
Process service requests, check computer specs, update databases as needed,
keep a range of records, reports pertaining to inventories & computer repairs.
Research, find, and assess new hardware and software that would benefit the
company or clients; install and configure new technology as needed; and
recommend purchases.
Act as a liaison between users, technicians, contractors, vendors, and other
parties; communicate with staff and external organizations to organize activities,
provide information, and address problems or complaints.
Educating users on the proper use of Miraloyd software.
Creating system instruction manuals and cost benefit analysis.
Regularly testing the systems to guarantee their functionality and quality.
Technical Support
Vulnerability Management
CERTIFICATIONS
Google Cybersecurity Professional Certificate
Google
Google IT Support Professional Certificate
Google
IT Security
Google
Technical Support Fundamentals
Google
Operating Systems and You
Google
Systems Administration and IT Infrastructure
Service
Google
Bits and Bytes of Computer Networking
Google
MUAT FLEET LTD, FCT, Abuja — Principal officer (I.T officer)
(2022 - 2023)
Procurement and installations of Forensic Software and devices for a company
contract (NSCDC).
Procurement and installations of computers, UPS, Inverters, Anti-viruses for a
company contract (FCTA).
Procurement and supervision of computer supplies, office materials and other
stationaries for a company contract (Ministry of Interior).
Presidential Amnesty Program contract duties are as follows:
i.
Procurement and installations of computers, UPS and desks at the call
center workstation.
ii.
Installation of call center software on the workstation computers.
iii.
Held trainings to educate call center staff/agents on the use and
functionalities of the installed software.
iv.
Standby technical support officer for the call center.
v.
Overall supervision of the call center project.
Digital bridge institute, FCT, Abuja — I.T Analyst (NYSC)
(2018 – 2019)
Conducted research on new and innovative technology.
Responsible for maintaining all the organizations computer systems including
repairs and replacements.
Conduct time to time network maintenance and troubleshooting.
Provide solutions to all issues encountered with staff workstations and personal
computers.
Held trainings to educate staff on computer software packages and other work
applications.
Digital bridge institute, FCT, Abuja — I.T Technical Support Officer (Intern)
(2016)
Engaged in repair and installation of institute’s devices, software packages and
networks.
Worked as standby technical support officer during institute’s trainings and
examinations.
Agile Project Management
HP
Business Email
HP
Customer Relationship Management (CRM)
HP
Effective Leadership
HP
IT for Business Success
HP
Oracle Database 12C
APTECH – Meridian Technologies, Abuja
CISCO IT essentials
CISCO Networking Academy
References Available on Request
