Olayemi-Lawal Yetunde Abidemi
Lagos, Nigeria
- •-
Objective
A highly motivated Technical/Customer Support Specialist and Virtual Assistant with over 3 years of
experience, I am committed to leveraging my expertise in CRM management, project coordination, lead
generation, and data entry to support businesses in achieving operational excellence. Skilled in utilizing
tools like Salesforce, HubSpot, Zoho, Trello, and Asana, I aim to help organizations optimize workflows,
enhance
productivity, and drive growth while delivering exceptional client service and ensuring satisfaction.
Key Skills
● Google suite
● Communication
● Effective communication
● Organizational
● Problem solving
● Lead Generation
● Social Media management
● Customer support
● CRM tools
● Email Management
● Appointment setting
● Project management
● Data Entry
● Microsoft Office
● Research
Work Experience
Virtual Assistant | Business Development Officer
Afrikbella.ng (Remote)
-
● Conducted thorough research to identify market trends, potential clients, and competitive
landscape.
● Developed and implements strategies for generating leads and acquiring new clients through
various channels.
● Established and maintained strong relationships with prospective clients, partners, and industry
stakeholders.
● Prepared and presented compelling proposals and presentations to potential clients, tailored to
their specific needs.
● Developed and executed social media strategies to increase brand awareness, engagement, and
conversion across platforms (Facebook, Instagram, TikTok and LinkedIn).
● Created and wrote compelling, on-brand content (captions, posts, and articles) tailored to target
audiences, ensuring alignment with company voice and marketing objectives.
● Managed content calendar, organizing and scheduling posts in advance to maintain consistent
brand presence and engagement.
● Engaged with online community by responding to comments, messages, and mentions, fostering
positive customer relationships and brand loyalty.
● Created compelling graphic design and videos to create complementary visual content for social
media posts and campaigns.
● Tracked, analyzed, and reported on social media performance metrics, optimizing future
campaigns based on data insights.
Virtual Assistant | Cold Caller
Nomad internet (remote)
-
● Conducted outbound cold calls to potential clients, introducing services and generating leads.
● Managed and maintained accurate records of call outcomes and client interactions in CRM
systems.
● Scheduled follow-up calls and appointments, ensuring timely communication with prospects.
● Assisted in developing scripts and strategies for effective cold calling and outreach.
● Provided administrative support, including data entry, email correspondence, and document
preparation.
● Conducted market research to identify potential clients and gather relevant information.
● Collaborated with the sales team to develop and implement outreach strategies.
● Responded to inquiries from clients and prospects, providing exceptional customer service.
● Monitored and reported on call metrics and performance, suggesting improvements as needed.
Social Media Manager | Data entry Specialist
Deelew Entertainment USA (remote)
2021 - 2022
● Developed and implemented social media strategies to increase brand awareness and
engagement across platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
● Created, scheduled, and published compelling content, ensuring alignment with brand voice and
marketing goals.
● Monitored social media channels for comments, messages, and mentions, responding promptly
to inquiries and feedback.
● Analyzed social media metrics and generate reports to track performance and inform strategy
adjustments.
● Managed email communications, including crafting newsletters, promotional campaigns, and
responding to inquiries.
● Inputed statistical data into databases or spreadsheets accurately.
● Ensured entered data is accurate, consistent, and error free.
● Identified and corrected errors or inconsistencies in the data.
● Categorized and organized data for easy retrieval and analysis.
● Assisted in preparing data for statistical analysis or reporting.
Education
HND Mass Communication
The Federal Polytechnic Offa
2017
Other Certifications
Customer Service Problem Solving And Troubleshooting
2022
LinkedIn
Microsoft Teams Essentials
LinkedIn
2022
Customer Advocacy
LinkedIn
2023
Phone Based Customer Service
LinkedIn
2023
ALX Virtual Assistant
ALX Africa
IT Support Skills
Digital Witch
References
Available upon request.
