Olayanju John Aworinde

Olayanju John Aworinde Nationality: Nigerian (Nigeria) Date of birth: 19/12/1993 Gender: Male  Phone number: (-  Email address:- Home: Rua Antonio Sergio, Montenegro N17.,- Faro (Portugal) ABOUT ME Highly resourceful and energetic Customer Service representative with over 5 years' work experience in resolving complex customer inquiries. Passionate about building sustainable customer relationship, driving brand loyalty and increasing customer engagement. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies. COMMUNICATION AND INTERPERSONAL SKILLS Professional Skills Communication: • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. • Consulted with outside parties to resolve discrepancies and create effective solutions. • Responded to customer requests, offering excellent support and tailored recommendations to address needs. Customer-service: • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Investigated and resolved customer inquiries and complaints quickly. • Promptly responded to inquiries and requests from prospective customers. Interpersonal: • Followed-through on all critical inter-departmental escalations to increase customer retention rates. • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. ORGANISATIONAL SKILLS Professional Summary • • • • Listen to customers' questions and concerns, and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. WORK EXPERIENCE Customer Service Officer MainOne Cable Company [ 2020 – 2023 ] City: Lagos Country: Nigeria • Achieved highest customer retention among all states in Nigeria for 2 consecutive years. • Successfully participated in Key Cross functional meetings discussing goals and future growth for customer accounts, providing key inputs, 6 of which were implemented by the senior management. • Coordinated, processed and updated New Customer/Vendor paperwork for internal functions and customer requirements, reducing preparation time of standard new client/vendor materials by 25%. • Developed training modules to oversee on-boarding training of new associates, recruited and mentored new recruits. • Acted as an interim supervisor on a regular basis and managed teams of 10+ employees by guiding them in any questions or concerns that may arise. • Resolved customers' service and billing complaints by exchanging merchandise, refunding or adjusting bills. • Reduced customer complaint by over 5% year on year for 2 years. Customer Service Representative Credence Castles [ 2018 – 2020 ] City: Lagos Country: Nigeria • • • • • • • Handled 50+ customer calls per day Answered questions about company product lines Shared pricing details and discounts with customers Mentor new employees in the company software Place weekly customer orders. Implement new Customer Service Representative training programs Handle customer questions and complaints by phone. Office Assistant/Clerk Bravos Knights [ 2015 – 2017 ] City: Lagos • Provide front desk support by answering and directing phone calls, welcoming visitors, and handling inquiries with professionalism and courtesy. • Efficiently manage office supplies and equipment, ensuring availability and readiness for daily tasks. • Organize and maintain physical and digital files, documents, and records for easy accessibility. • Take meeting minutes, transcribe discussions, and distribute them to relevant stakeholders. • Assisted in day-to-day administrative tasks, such as data entry, filing, and photocopying. • Helped organize and maintain office records, ensuring data accuracy and organization. • Coordinated appointments and managed calendars for team members and assisted in organizing and setting up meetings and conferences. • Supported in the preparation and distribution of internal and external communications, managed incoming calls, transferring them to the appropriate personnel. EDUCATION AND TRAINING Bachelor of Science University of Lagos City: Lagos Website: unilag.edu.ng Masters in Management Universidade do Algarve [ Current ] City: Algarve Website: https://www.ualg.pt LANGUAGE SKILLS Mother tongue(s): English DIGITAL SKILLS International sales support / Training development aptitude / Retail Store Operations / Organizational and planning skills / Social Media / MS Office proficiency / Microsoft Word / Team-work oriented