Olawuyi Olabisi

Olawuyi Olabisi Customer Service Representative/Virtual Assistant- - Lagos,Nigeria Dedicated and results-driven Customer Service Representative & Virtual Assistant with 7 years of experience in client support, administrative operations, and sales across multiple industries, including cleaning services, retail, microfinance, and e-commerce. Skilled in tools such as Canva, Clockify, RingCentral, Outlook, Google Meet, Todoist and Zoom. Known for excellent communication, organizational skills, and the ability to thrive in both remote and on-site environments. Core Competencies Customer Support & Complaint Resolution Virtual Assistance & Administrative Support Lead Generation & Cold Calling Sales Support & Upselling Calendar & Time Management Communication Tools: RingCentral, Outlook, Google Meet, Zoom Graphic & Content Creation (Canva) Email & CRM Management Client Relationship Management Scheduling & Task Prioritization Technical Skills Canva, Clockify, RingCentral, Outlook, Google Meet, Zoom, Todoist, Calendly, Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Slides) Experience Virtual Assistant at BestmansCo - Rocky Springs WY (Remote) May 2022 - To Present Manage daily administrative operations including scheduling, email correspondence, and document preparation. Handle inbound and outbound calls to manage inquiries, appointments, and follow-ups. Execute lead generation strategies to identify and qualify potential clients. Maintain organized digital records and update CRM databases. Use Canva to create marketing and social media content to support brand promotion. Customer Service Representative at Cleanests Commercial Cleaning Service - FL (Remote) Responded to customer inquiries via phone and email. Scheduled appointments, processed client requests, and managed bookings. Conducted cold calls to generate leads and upsell services. Utilized RingCentral, Google Meet, and Zoom for client and internal communications. Maintained high client satisfaction through prompt issue resolution. 2019 – 2022 Customer Service Representative / Sales Support at Hisense Showroom – Lagos, NG (On-site) 2017 – 2019 Assisted walk-in customers with product inquiries, recommendations, and purchases. Processed sales transactions and ensured accurate cash handling. Coordinated with management to maintain stock levels and update displays. Handled after-sales inquiries and warranty claims. Supported promotional campaigns and product launches to boost sales. Customer Service & Loans Support Executive at Cherit Huduma Foundation - Lagos, NG (On-site) Educated clients on available microfinance loan products, repayment plans, and financial services. Processed loan applications, renewals, and repayments while ensuring accuracy and compliance. Conducted client follow-ups to ensure timely repayments and maintain strong relationships. Assisted in identifying and onboarding new clients through community outreach and referrals. Achieved and exceeded monthly loan disbursement and repayment targets. Education Bachelor of Science, Mass Communication University of Ibadan, Nigeria Achievements Awarded most punctual staff at Hicense Showroom. Increased qualified leads for BestMansCo through targeted outreach. Maintained over 95% customer satisfaction rate at Cleanests. Exceeded sales targets at Hisense Showroom for 8 consecutive months. Achieved top repayment recovery rate at Cherit Huduma Foundation for 4 consecutive months 2015 – 2017