Olawunmi Salami

OLAWUNMI SALAMI ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE Lagos, Nigeria• - •-• LinkedIn https://www.linkedin.com/services/page/540a5030a293451abb SUMMARY I am an entry-level customer service professional with a proven ability to handle up to 50 calls daily, along with managing emails and live chat inquiries. Committed to providing top-notch support, I focus on resolving issues efficiently to boost customer satisfaction and drive retention. CORE SKILLS ● ● Effective Communication ● Problem-Solving Abilities Empathy and Active Listening ● ● Time Management Technical Proficienc PROFESSIONAL EXPERIENCE Vsavvy company , Lagos , Nigeria ● ● ● ● January 2024 -05 July customer service representative Managed a high volume of customer inquiries, successfully resolving over 150 issues per week while maintaining a customer satisfaction score of 98%. Trained new staff on customer service protocols and best practices, resulting in a 25% decrease in onboarding time and a 15% improvement in team performance metrics within three months. Collaborated with cross-functional teams to address product-related concerns, which contributed to a 30% reduction in escalated complaints over a six-months period Developed and implemented a feedback collection process that increased customer feedback participation by 40%, leading to actionable improvements in service delivery. WORK EXPERIENCE Ako telecoms Nig,Ltd- Post :customer service EDUCATION POLYTECHNIC (Yabatech college of technology), Lagos, Nigeria, OND Business Administration .Grade PASS CERTIFICATIONS AND ACHIEVEMENTS .•Virtual Assistant Training From Vsavvy Academy •LinkedIn learning certification in cold calling. Graduation year 2016