Olawunmi Okewusi

OLAWUNMI OKEWUSI Administrative Virtual Assistant and Customer Service Specialist LinkedIn PROFESSIONAL SUMMARY Results-driven Administrative Virtual Assistant and Customer Service Specialist with 7+ years of experience supporting business operations, client communication, and administrative workflows. Proven expertise in managing high-volume inquiries, coordinating programs, maintaining accurate records, and supporting executives and teams in fast-paced environments. Highly skilled in email and calendar management, documentation, task coordination, and client relationship management across multiple communication channels. Known for strong attention to detail, confidentiality, and consistently delivering reliable support that improves efficiency and client satisfaction. CORE SKILLS • • • • • • • • • • • • • • Advanced Administrative Support Calendar Management Active Listening Attention to Detail Email Management Problem Solving & Critical Thinking Exceptional Communication Emotional Support Client Relationship & Retention Project Coordination Appointment Scheduling Task Tracking & Follow-up Organization & Time Management Data Entry & Documentation Accuracy TOOLS • Google Workspace (Docs, Sheets, Slides, Forms, Calendar, Drive) • • • • • • • • • Microsoft Word Microsoft Excel (Basic to Intermediate) Canva, Loom Trello, ClickUp, Monday.com Zoom, Google Meet, Microsoft Teams, WhatsApp Clockify, Slack, Loom Gmail, Outlook, Webmail Dropbox, Calendly, PickTime Zendesk, Freshdesk, Intercom PROFESSIONAL EXPERIENCE Enhance Career Support Network | Community Manager / Career Support Coordinator | August 2025 – Present • • • • • • Manage a career support community of 70+ members, resolving queries with 98% satisfaction rate Implement engagement strategies, increasing participation by 40% in five months Coordinate 2+ virtual career events, including CV writing and LinkedIn optimization, achieving 85% attendance Support digital product sales (ebooks) via Selar, enabling direct purchase and postpurchase onboarding Designed event/flyer materials and created post-purchase forms for client details Provide personalized guidance, resulting in 30% growth in member-led projects Enhance Creative Co. Ltd | Administrative Support Specialist / Client Support Specialist | March 2021 – July 2025 • • • • • • Handled 20+ daily client inquiries via WhatsApp, email, and phone, achieving 95% satisfaction rate Maintained accurate records for 400+ clients, ensuring smooth operations and compliance Coordinated 50+ administrative tasks annually, including scheduling, onboarding, and follow-ups, achieving 100% on-time delivery Processed invoices, registration forms, and client documentation with 100% accuracy Assisted 10+ clients weekly with enrollment, payments, and documentation, achieving 95% resolution rate Tracked client progress and program participation, improving timely completion by 40% • Prepared and distributed digital materials via WhatsApp and email, improving accessibility and engagement by 25% NellenEdge Limited | Administrative Support Specialist | May 2023 – December 2024 • • • • • • Coordinated schedules, registrations, and reminders for 150+ clients, ensuring 100% ontime delivery Assisted 100+ clients with onboarding, documentation, payments, and follow-ups Managed 30+ concurrent programs monthly, handling records, schedules, and communications Implemented checklist-driven administrative workflows, increasing follow-up efficiency by 25% Maintained operational records and generated reports, reducing administrative errors by 20% Handled initial client inquiries and converted 40+ individual and corporate requests per cycle Moore Dee Concepts | Customer Service Specialist | September 2018 – December 2020 • • • Handled 20–25 client inquiries daily via phone and email, maintaining a high-resolution rate of 95%. Maintained organized filing and record systems, improving accessibility and operational efficiency Assisted internal teams with administrative tasks, reducing task completion times by 20%. Favourland Supermarket | Administrative Officer | February 2015 – March 2018 • • • Managed schedules, attendance, payroll, and shift coordination for 10+ staff members. Handled vendor communications, supplier documentation, and inventory reporting for 200+ products. Produced management reports to support decision-making, improving operational efficiency by 15%. Ham & Sof Ltd | Customer Service Representative | February 2011 – November 2014 • • Responded to client inquiries daily, providing solutions via email and phone. Maintained filing systems and formatted business documents to support timely operations. VOLUNTEER ACTIVITY SafERR Africa | Event & Administrative Support | November 2023 – November 2023 • • • Supported the Annual Summit & Ambassador’s Investiture for 300+ participants, managing registration, guest services, and logistics. Assisted participants with directions and event information, ensuring smooth operations and engagement. Recognized for outstanding contributions in event coordination, participant support, and administrative duties. EDUCATION National Open University of Nigeria B.Sc., Entrepreneurship & Business Management August 2015 – January 2020 CERTIFICATIONS • Professional Virtual Assistance Course — AQSkill (December 2025) • Virtual Assistant Program — ALX (November 2025) • Customer Relationship Management — AQSkill (August 2025) • Customer Service Foundations — CustomerSuccessU.org (August 2025) • Customer Engagement: Communication & Personality Dynamics — IBM SkillsBuild (August 2025) • Project Management 101 — Simplilearn (May 2025) • Customer Success and Fundamental — CustomerSuccessU.org (April 2024) • IT Support — Digital Witch Support Community (March 2024) LANGUAGES • • Yoruba — Native English — Fluent CORE COMPETENCIES • Administrative & Operational Management – Efficient handling of emails, calendars, schedules, and day-to-day operations. • Client Relationship Management – Professional communication, query resolution, and follow-up with high satisfaction rates. • Project Coordination & Workflow Optimization – Plan, track, and execute multiple programs, ensuring deadlines and quality standards are met. • Data Management & Documentation Accuracy – Maintain, organize, and update client records, reports, and files with precision. • Virtual Assistance Expertise – Remote support including task management, appointment scheduling, and meeting coordination. • CRM & Lead Tracking – Manage client inquiries, follow-ups, and tasks to maintain smooth workflows and relationships. • Time Management & Prioritization – Handle multiple responsibilities efficiently under deadlines. • Problem Solving & Critical Thinking – Identify bottlenecks and implement actionable solutions. • Confidentiality & Professionalism – Handle sensitive information with discretion and integrity. • Communication & Team Collaboration – Coordinate with teams, stakeholders, and clients effectively. INTEREST • Continuous Learning & Skill Development • Productivity Tools & Creative Initiatives