Olawale Oladipo

 OLAWALE OLAWALE Professional Summary Tech-savvy Virtual Assistant and Customer Support Specialist with 3 years of experience managing executive calendars, coordinating communications, and delivering high-quality client support in fast-paced remote environments. Known for resolving customer issues with a 95%+ satisfaction rate while streamlining backend administrative workflows. Proficient in CRM tools, inbox/calendar management, and task automation. Core Skills & Tools • Inbox & Calendar Management • Customer Support (Email, Chat & Phone) • CRM Tools: Zendesk, HubSpot, Zoho • Task & Project Coordination (Trello, Asana) • Ticketing & Issue Resolution • Data Entry & Documentation • Research & Lead Generation • Google Workspace | Microsoft Office • Typing Speed: 70+ WPM Professional Experience Virtual Assistant & Customer Support | Addet Ventures (Remote) Jan 2023 – Present • Supported an executive team by managing daily calendars, coordinating up to 15+ meetings weekly, and maintaining a 100% conflict-free schedule. • Resolved 50+ customer support tickets daily via email and chat, maintaining an average response time under 3 minutes. • Used HubSpot CRM to track inquiries and follow-ups, increasing customer retention by 20% over 12 months. • Streamlined task delegation through Trello, cutting turnaround time for admin tasks by 30%. Administrative Assistant | Zenith Support Solutions (Remote) May 2022 – Dec 2023 • Managed appointment scheduling for a team of 5 senior managers, maintaining an 85% meeting confirmation rate. • Conducted data entry and maintained internal documentation with 99% accuracy across Google Sheets and Docs. • Provided Level 1 customer support via phone and WhatsApp, escalating complex queries to the tech team and reducing resolution time by 25%. • Assisted with vendor coordination, follow-ups, and invoice tracking. Education B.Sc. Accounting University of Lagos-In progress Certifications • Customer Service Fundamentals – Coursera (2023) • Effective Communication in the Workplace – LinkedIn Learning (2021) • Property Management Basics – LinkedIn Learning (Recommended)