Olatunde Olamilekan

 OLATUNDE OLAMILEKAN VIRTUAL ASSISANT & PROJECT MANAGEMENT PROFESSIONAL SUMMARY Results-driven and client-focused virtual assistant & Project Management, with a strong track record of building and maintaining long-term client relationships. Adept at understanding client needs, ensuring satisfaction, and delivering tailored solutions. Skilled in acting as the primary point of contact for clients, promptly addressing inquiries and concerns to enhance customer experience. Proficient in account coordination, including setting up new accounts, managing renewals, and maintaining accurate client records. Known for problem-solving skills, proactively identifying and resolving client issues to drive retention and satisfaction. Experienced in preparing and presenting performance reports, analyzing client feedback, and implementing service improvements. Highly collaborative, working seamlessly with sales, marketing, and customer support teams to meet client expectations and drive business growth. Strong expertise in client onboarding, ensuring smooth transitions and providing essential resources. Dedicated to gathering and relaying valuable client feedback to optimize services and improve overall customer experience. I have good knowledge with CRM software and account management tools. like Asana, Zoho and Click up, Gohighlevel Seeking to leverage my expertise in client management, service excellence, and business growth in a dynamic and fast-paced environment. Education and Certification Agricultural & Environmental Engineering, B.Eng2024 Federal University of Technology Akure (FUTA), Nigeria Second Class Upper. CGPA: 3.98 SKILLSET • Analytical Thinking: I have strong ability to interpret financial data and provide actionable insights. • Attention to Detail: I basically ensures accuracy in financial records and compliance with regulatory standards. • Team Collaboration: I work effectively within cross-functional teams to achieve organizational objectives. • Integrity and Accountability: I uphold high standards of ethics and transparency in all financial dealings. KEY SKILLS & VALUES • Communication Skills – Exceptional verbal and written communication abilities for clear client interactions. • Customer Service Skills – Strong ability to understand and meet client needs effectively. • Organizational Skills – Adept at managing multiple tasks and setting priorities efficiently. • Interpersonal Skills – Skilled at building and maintaining strong relationships with clients and teams. • Problem-Solving – Proactive approach to identifying and resolving client concerns. • Time Management – Excellent ability to meet deadlines and manage workload efficiently. • Technical Skills – Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software. EXPERIENCE Gohighlevel Virtual assistant, (Remote) | RENOVA CO, UNITED STATESJan 2025 to Present • Providing general administrative assistance, including managing calendars, scheduling • meetings, handling emails, and organizing files to streamline workflows. • Designing landing pages, websites, sales funnel and also tracking facebook ads report • Offering technical assistance to team members or clients by troubleshooting • hardware/software issues, setting up systems, and ensuring proper functionality of • technology tools. • Maintaining, organizing, and updating databases or project management tools, ensuring • data integrity and accessibility for team members. • Facilitating communication among team members, clients, and stakeholders by setting up virtual meetings, preparing agendas, and taking minutes during discussions. Virtual Assistance and Systems Engineer, (Remote) | Newtral Studio AbujaSep 2022 to Nov 2024 • Providing general administrative assistance, including managing calendars, scheduling meetings, handling emails, and organizing files to streamline workflows. • Offering technical assistance to team members or clients by troubleshooting hardware/software issues, setting up systems, and ensuring proper functionality of technology tools. • Maintaining, organizing, and updating databases or project management tools, ensuring data integrity and accessibility for team members. • Facilitating communication among team members, clients, and stakeholders by setting up virtual meetings, preparing agendas, and taking minutes during discussions. Chief Website Developer (REMOTE) | Courselabs.ai San FrancisoFeb 2022 to Jun 2022 • Developed detailed site maps enhancing user experience • Crafted unique branded website designs to boost engagement • Collaborated with clients to define requirements effectively • Managed project milestones ensuring on-time delivery UX/UI Designer, TechArt2School | SOFGO • RemoteJun 2021 to Jan 2022 • Proven experience with UX/UI Design Website Developer, | TradesmenNFT ProjectJan 2021 to Apr 2021 • Assist and maintain customer relationships through friendly and knowledgeable interactions. • Supervision and Leadership • Understand and provide knowledge of the services provided and industry changes • Delegated work to staff, setting priorities and goals • Time Management and Prioritization SOFTWARE PROFICENCY • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Project Management Tools (Asana, Trello, Monday.com) • Communication Platforms (e.g., Slack, Microsoft Teams, Zoom) • Customer Relationship Management (CRM) Software ( Salesforce and HubSpot) • Cloud Storage Solutions (e.g., Google Drive, Dropbox, OneDrive) • Remote Desktop Software (e.g., TeamViewer, AnyDesk) • Automation Tools (e.g., Zapier, IFTTT) • Email Marketing Tools (Mailchimp, Zapier). REFERENCES • Available on Request