Olatunde Johnson Olatubosun

OLATUNDE OLATUBOSUN 20B, Michael Akinola Street Onipetesi Estate, Ikeja, Lagos. (- |-PROFILE 7+ years of adaptable experience in logistics, customer service, sales and administration with valuable IT skills, highly organized and an excellent people manager. I am able to multi-task in pressured environments where every second counts. I look forwards to join your elite team of great individuals. KEY COMPETENCIES • Logistics • International Trade • Business Management • Supply Chain Management • Warehousing • Data Mining • IT Literacy • Excellent Communication • Operations Management • Market Intelligence • Team Management WORK HISTORY A.P. Møller – Maersk | 2nd Jan 2018 – till date| Key Account Manager/ Care Business Partner • I act as a primary point of contact for enquiries and issue resolution • I manage 131 assigned customer’s accounts • I advise clients on freight forwarding regulations and compliance processes • I ensure strict compliance of customer’s contracts with Maersk • I manage the supply chain of 2 customer accounts • I serve as the Country Focal for Agentview to ensure reduction in potential issues below 5% • I monitor the team’s weekly accessibility target of 95% on the myPhone channel and gave correspondence to the leadership team • I ensure to on-board 10+ new customers on different e-channel platforms weekly • I contribute to ensure container longstanding is reduced by more than 50% • I ensure to follow up on cargo readiness and for shipments booked to be loaded as planned Globacom Nig. Limited | 22nd June 2015 – 27th December 2017| Customer Support Executive • I diligently attend to enquiries, execute requests and resolve and/or escalate complaints of customers • Ranked in top 5% of KPI performance for 2+ years • I ensured 100% documentation of every issue attended for technical reference • Committed to upsell company and vendor products/services to customers and clients • Generate leads for technical and outside sales implementation • Provide customer feedback to management for improvement on customer satisfaction • Participate in cross-disciplinary operational collaboration and information sharing with other departments • Troubleshooting of customers telephone and sim cards to resolve issues Mt. Olive Nig. Limited | 1st June 2015 – 20th June 2015 | Regional Product Manager • Promoted to National Product Manager by Senior Management • Same duties as the Product Sales Manager, oversees the the North Central states of Kwara, Kogi, Niger, Benue and Kaduna | 27th November 2014 – 1st June 2015 | Product Sales Manager • Established and maintained partnership with new and existing customers • Regularly led negotiation and contract management meetings • Ensured availability of 80 percent minimum stock capacity in warehouses in Ilorin • Conscientiously liaise with external service providers and regulatory bodies • Mentored and coordinated 2 Assistant Sales Managers and 4 Store keepers • Conducted regular field sales research • Gathered market intelligence, forecast and develop proactive strategies • Ensured 75 percent monthly sales target is achieved in first 2 weeks every month | 15th October 2014 – 20th December 2015 | Internal Control Officer • Audit of stock (inventory and sales) using the SAGE 50 software • Physical evaluation of stock in warehouses and various outlets and warehousing design • Ensured the fixated product price was adopted • Supervised correct conversion of defective or bulk supplies Canaan Ministries Intl. | 1st March 2012 – 31st March 2014 | Administrative Office • I offered administrative support to the organization • Designed digital accounts and transaction templates • Reduced labor cost by more than 40% by digitalizing membership database • Managed accounts, membership database and offered clerical support to the leadership team • Introduced automated messaging to membership contacts on holidays and birthdays • Participated in committees of various programs and outreaches • Moderated the organization’s social media pages • Served as fill-in procurement officer • Supervised up to 12 employees EDUCATION • University of Ilorin| 2011 – 2013| M.Sc Plant Biology | Distinction | 31st July 2014 • University of Ilorin | 2006 – 2010 | B.Sc Plant Biology | Second Class, Lower | 29th July 2010 ADDITIONAL EXPERIENCE • NYSC. Benue State, Nigeria.Oct 2010 – Oct 2011Senior School Teacher (NYSC) • JirehDoo Foundation, Benue. July 2011 – Sept 2011Field Hand (Volunteer) • Emmanuel Educational School, Lagos. June 2005 – Oct 2006Assistant Teacher (Pre-University) ENTREPRENEURIAL EXPERIENCE • Field Bounty Agro-Allied® April 2014 Operations Manager EMPLOYMENT GAPS • April 2014 – October 2014: Aftermath of Resignation, Agriculture business exploration and Job search ADDITIONAL INFORMATION • CarePRO Training; Maersk Nigeria ( May 2018 ) • Introduction to Accenture Freight and Logistics Software; Accenture/Maersk (Feb. 2018) • Foreign Trade Controls; Maersk (May 2018) Trainings:• Digital Marketing Training. Digify Bytes by Digify Africa; Powered by Google® (July. 2016) &• Human Resources for Health (HRH) Basics. Global Health eLearning Centre (Feb. 2016) Certification• Improved Health Care Quality. Global Health eLearning Centre (Feb. 2016) • Fundamentals of Operations Management. SharpHire Global Ltd. (July, 2015) • Fundamentals of Data Mining. SharpHire Global Ltd. (July 2015) • The Art of Telesales. SharpHire Global Ltd. (July 2015) • Project Management Certificate of Training. Joncal Project Management (March 2011) Softwares• SIEBEL • SAGE 50 • Microsoft Office • AFLS • GCSS • IPCC • Cisco IP Communicator • Salesforce • RKEM • Skype for business Awards: • Best Seminar Presenter (Gold); 2010 set of Plant Biology Class, University of Ilorin • Best Behaved; Globacom Customer Care New Employee Orientation Course (July 2015) Extracurricular: • Founding member. Blood Drive Initiative, Unilorin Chapter at University of Ilorin, Kwara State (2009 – 2010) • General Manager, Orientation Broadcasting Service, NYSC Orientation Camp, Benue State. (2010) • Pubic Relation Officer, (NYSC) Art and Design CDS (October 2011) Languages: • English (Fluent) • Yoruba (Fluent) Hobbies: • Research, world news, traveling to historical sites, antiques collection, listening to music, driving