Olatoye Sulaimon

Olatoye SULAIMON 10, Ayilara Street, Surulere, Lagos | - |-WHO AM I? • • • • • IT Project Manager, Product Functionality Support, and IT Systems Support with 3+ years of experience. Managed Cards, Point of Sale(POS), and ATM related projects for 19 countries. Earned commendation for driving resolution of 175 digital banking projects and product functionality issues within 3 months across 19 countries (July 2019). Resilient and results-driven self-starter with the ability to work under pressure. Played a significant role in achieving the delivery of solutions which improved the banking experience of customers in the digital space. WORK EXPERIENCE IT PROJECT MANAGEMENT AND SUPPORT United Bank for Africa, Lagos, Nigeria / Sept 2016 – Present • • • • • • • • • • • • • • • Management of IT/Digital Banking related projects for 19 countries – In summary these included; o Project documentation (document creation and sign-off), project briefs. o Project planning, scoping, resource monitoring o Project communications, stakeholder engagement and ensuring technical feasibility. o Monitoring completed projects to ensure no post-go live issues Managing the day-to-day operational aspects of projects. Responsible for driving resolution of digital banking product functionality issues in subsidiaries. Confer with project personnel to identify and resolve problems. Identify, review, or select vendors or consultants to meet project needs. Handling multiple projects. Monitor or track project milestones and deliverables. Eased communication with upper levels and stakeholders by delivering regular and timely reports. Responsible for managing IT Asset Inventory Platform. Provide full administrative and remote support as required by country to enhance service delivery. Purchase of IT hardware, software and other things associated with it. Review of MEPs, bid proposals, scope of work reports, and ensure conformity to Group Standard. Review of IT Risk, Audit and External audit exceptions in subsidiaries and provide support where necessary. Responsible for diagnosing and resolving hardware, software and end users problems. Change management plans development. CUSTOMER RELATIONSHIP EXECUTIVE United Bank for Africa, Lagos, Nigeria / Dec 2015 – Sept 2016 • • • • • • • • • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs. Handling executed financial transactions according to bank policies and procedures. Providing information in accordance with the needs and demands of customers. Processing of Onshore and Offshore transactions, trade services. Implement and execute regular sales activities to generate business for the branch. Fixed and Call deposit bookings. Increase customer satisfaction and service quality as per established standards. Maintain excellent customer experience and grow customer loyalty. Grow product holdings per customer. ADDITIONAL EXPERIENCE LEAD GENERATION EXECUTIVE Nuhanse Network, Remote, USA • Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities. • Maintain well organised, up-to-date and accurate sales information. • Market research feedback. • Generation of new leads via direct customer engagement including e‐mail/telephone contact with potential customers. • Identifying, locating, and courting of potential clients. OPERATIONS SUPPORT & COMMUNITY MANAGEMENT Nuhanse Network, Remote, USA • Handle and resolve customer complaints and enquiries via email and across social media platforms • End-to-end daily operational activities for the company • Manage and grow the community across all social media platforms such as Facebook, twitter, etc., within the blockchain ecosystem. • Internet research analyst and search engine evaluation • Develop marketing ideas to constantly grow the community and increase the digital presence of the brand • Organize meetups • Create contents for the organization • Manage bounty campaigns for blockchain start-ups. E.g., Successfully handled and managed the bounty campaign for Simple Vital Health. USECHAIN AMBASSADOR • Actively advise the Usechain team on how to effectively manage their community • Assisted the Usechain team to respond to customer enquiries and complaints on telegram • Create contents weekly about the Usechain project. PROFESSIONAL CONTENT CREATOR • Successfully created interesting contents for several blockchain firms. • Write up to 10 pieces of content weekly using SEO keywords drawn from Google Analytics DIGITAL MARKETING • Designing and executing online marketing, sales funnels, email marketing and digital media promotions for several blockchain firms • Designing plans that easily communicates the key concepts and benefits of products to the targeted audiences • Proficient in SEMrush, Google Analytics, Google Adwords, Clickfunnels,Wordpress, Facebook Ads analytics, basic HTML EDUCATION • • Bachelor of Science, Geology, (second class upper division) (2014) University of Benin, Benin- City, Edo-Sate, Nigeria o Placed 2nd Best Student in 300level for Academic Excellence (2013) Diploma in Computer Engineering, Geology, (Upper Credit) (2010) University of Benin, Benin- City, Edo-Sate, Nigeria KEY SKILLS AND ACHIEVEMENT ➢ Significant Achievement: • Earned commendation for my contribution to the resolution of 175 digital banking projects and issues collated at the inception of UBA Africa in March 2019. (July 2019) • Led the successful completion of the ‘IT Asset Inventory Portal’. (2018) • Successfully initiated, co-ordinated and completed the ‘Automation of Welcome SMS for newly opened accounts in UBA Africa’. (2017) • Letter of Recommendation for Excellent Customer Service Delivery in Lekki Branch. (2016) • Branch Ambassador at Adeola Hopewell Branch for Project Customer 1st. (2016) ➢ Language: English (fluent), French (Basic) ➢ IT/Computing: Microsoft Office Suite, Office 365 support, Win 10, Remote Desktop Assistance, Network Support, Server administration, System Installation, Application Support, SCOM, IT360, Portnox, SQL. Others: Project Management (Daptiv), Service Level Management, Service Management System PROFESSIONAL DEVELOPMENT • • • • • • • • • Projects in Controlled Environments (PRINCE 2), (2019) ISO/IEC 20000-1 Lead Implementer, (2019) Providing Effective Internal Customer Service (2019) Getting to the Root of a Problem (2019) Aligning Unit Goals and Imperatives (2019) HP Hardware training (2018) Result Oriented Employee, Zolts Limited (2016) -Emotional Intelligence Leadership and Teamwork Skills -Management Strategies for People and Resources, via Young African Leaders Initiative (August 2015) Health, Safety and Environment in Workplace (HSE Level 1,2, and 3), Novelle Center (June 2015)