Olasunkanmi Babatunji Familusi

Proactive Customer Service Representative with 5+ years’ experience in Gtbank, Accessbank and Yellow Card (Remote) I'm good in delivering high quality support across phone, email, and live chat channels, maintaining a 95%+ customer satisfaction score. Skilled in CRM tools such as Zendesk, Salesforce, resolving 1,000+ monthly inquiries with a 90%+ first contact resolution rate. Proven track record of reducing customer churn by 18% through data-driven feedback analysis and personalized service strategies. Strong collaborator with cross functional teams to enhance service delivery and process efficiency.