Olasubomi Ogunade

OGUNADE MATILDA OLASUBOMI 31. Salami Shuaibu Street, Pedro, Shomolu, Lagos State. -.-SUMMARY A qualified, focused, motivated and results oriented individual. Possesses excellent research skills, excellent customer service orientation, creative problem-solving ability, implementing programs, managing teams and projects with great organizational and multitasking abilities. Highly motivated, with adept communication and interpersonal skills and impeccable attention to detail. WORK EXPERIENCE HISTORY July 2021 – Date Hugo Technologies, Inc., Lagos. (Customer Experience Agent) ● ● ● ● Attending to a high volume of customers’ request via chat and email Ensuring customer satisfaction and retention. Providing solutions to customers’ queries according to their needs while following company policies Use of all available tools to provide accurate responses. Sept 2019 – Sept 2020 Noah’s Ark Communications Ltd, Lagos. (Account/Brand Manager Trainee) ● ● ● ● Provision of payment requisitions Distilling clients’ briefs Organizing meetings with current and prospective clients. Involved in the brainstorm of ideas for creative execution Sept 2018 - May 2019 Stanbic IBTC Bank PLC Nigeria, Ikeja, Lagos. (Customer Service Officer) ● ● ● ● Proficiently answering customers enquiries regarding their accounts Determining customer’s needs and providing solutions according to their preferences Cross selling products and services Successfully resolved an average of 300 client issues in a month SKILLS ● Experience and understanding of payment/financial services ● Analytical with excellent problem resolution and time management skills ● Effective communicator (verbal and written skills) ● Interpersonal and relationship management skills ● Excellent customer service orientation and client focus ● Proficient team member and leader ● Proficient use of CRM tools CERTIFICATION 2017 Project Management Professional Certification 2020 Google Digital Skills for Africa (Fundamentals of Digital Marketing) EDUCATIONAL QUALIFICATION 2016 Bachelor of Agriculture. University of Ilorin, Ilorin, Kwara State. REFERENCES: Available on demand.