Olasoji Abidemi

OLASOJI ABIDEMI OLABODE 15, Alhaji Salami Street, Aguda Surulere, Lagos. •- • - PROFILE A highly motivated and purpose driven professional with experience in Banking operations and Processes, customer Services and E-Business and payment solutions, with the ability to shape and lead teams and in turn advance the mode establishments accomplish goals. OBJECTIVES To deliver exceptional service through acquired knowledge and skills in line with set organizational targets. To create a positive impact on the society with respect to information management To use my skills in the best possible way for achieving the company’s goal ATTRIBUTES Responsible, Adaptable, Analytical, Effective communication skills (oral and written) Team player with a drive for excellence Effective conflict manager and Decision maker PROFESSIONAL EXPERIENCE Operations Manager BRAINWORKS INTERACTIVE MEDIA – April 2019 till Date • Ensuring all operations are carried out in a cost-effective way • Managing budget and finances • Foster and develop relationships with clients • Work strategically in order to implement operational changes • Liaising with the Admin/Account team as appropriate as issues arises E-BUSINESS – Card Dispute & Chargeback Diamond Bank Plc Aug. 2016 to Feb. 2019 • Managed dispute functions for Card Transactions (ATM, POS and WEB) • Managed ATM/POS/Web MasterCard, Visa and Verve Issuing /Acquiring International and domestic disputes from cardholders and ensure resolution. • Proactive refund of all failed transactions within agreed SLA • Ensure accurate and appropriate responses to disputes logged against the bank and its merchants. • Daily Liaison with Merchants through account officers for review and responses to Disputed Transactions. • Monitor disputed transactions for possible fraudulent activity. • Identify the need for system/process improvements and ensure implementation; consistently deliver effective quality service to our customers to achieve total customer satisfaction. • Reporting/Data analysis • Monitoring Trend and immediately engaging IT and the Switches to address issues surrounding abnormal increase in failure rate. ACHIEVEMENT • Participated in the Industry wide Change in Dispute Process for VISA card Transactions acquired by Interswitch. • Automation of Cards Proactive Refund of Failed Transactions to Cardholders via ROBOTICS. • Workflow for VISA National Net Settlement Service (NNSS) Dispute Processes. CENTRAL SUPPORT SRRVICES – Upload Desk Officer/ Expense Supervisor Diamond Bank Plc July 2013 Aug. 2016 Responsibilities: • Rendering of operation-based support to branches. • Creates and manages users on the relevant IT and banking applications/ software. • Processes failed system entries as well as reconciliation entries for the bank. • Provides operational support to customers requesting manual and electronic payments. • Actively participated in the maintenance and periodic review of the policies and procedures relating to account name change. • Handles the bulk processing of vendor payment, salary administration and other bulk P and L entries. This includes troubleshooting, identification of IT resources and infrastructure gaps as well as liaising with the relevant team to resolve same. • Reviews transaction dynamics for quality assurance, improvement and risk management. • Policy reviews and amendments and preparation of write-ups, memos and communiques for the Central Support services. • Active participation in user acceptance tests as well as Review and processing of memoranda, requests, drafts, minutes etc. • Management and supervision of transfer requests on relevant bank platforms such as SWIFT, NIP, NEFT, RTGS and Guinness EFT portals. • Response to enquiries and customer complaints. • Processing of Withholding tax remittances, advice to branches, collation and hosting of receipts. • Processing of all remittances to CBN including NESS, CBN BOI loan repayments, FCT Water Board Remittances, CAG Funds Repatriation, Stamp Duty, and Cyber Security payments. • Maintenance of Standing Instructions for Monthly Amortization payments. • Reconciliation of virtual CASA accounts. • Rendering of Monthly Reports on designated Job functions. ACHIEVEMENTS • Participated in the Testing of the automation of the Banks Retail Loan Process whereby customers can initiate Personal Loan requests on any of our Alternative Delivery Channels using their Mobile Phones. This aimed at giving customers a convenient and seamless loan application and disbursement process through any of our channels, thereby increasing efficiency. • Participated actively in process reviews, tests, and migration to the Banks FCUBS application in 2014. • Participated actively in process reviews, tests, and migration to the Banks Diamond Teller World (DTW) application in 2015. • Played pivotal role in the enhancement of e-reference/dividend portal to enable SMS broadcast to customers. • Participated actively in the automation process of the expense portal for seamless processing of PPE request and direct expenses • Participated actively in process reviews and user acceptance tests that aided policy amendments • • • • and process enhancements. Active participation in the Testing and on boarding to the Customer Relationship Management (CRM) platform in 2016 for enhanced repository and resolution of customers’ complaints. Active participation in the successful implementation of the CBN BVN policy. Played pivotal roles in the centralization of Corporate search processing. Played pivotal roles in the deactivation of Journal Rolls on ATMS which saves the bank over One Hundred and twenty million Naira (N120M) annually BRANCH OPERATIONS Diamond Bank Plc – February 2013 to July 2013 • Provide efficient cash management services at the branch. • Manage daily cash levels in the vault and ensure branch cash requirements are met. • Monitor inter-branch cash movement/ requirements. • Processing of collections and payment on various payment platforms. • Ensure cash requirements at the teller points are adequate • Evacuation of excess cash in vault. EDUCATION AND TRAINING • Olabisi Onabanjo University, Ago-Iwoye, Ogun State BA Philosophy (B.A Hons) English Language (2007) • Lagos Baptist Secondary School, Lagos Secondary School Certificate, National Examination Council (NECO), 2000 COURSES ATTENDED • Product knowledge, Consumer lending products (2015) • Product Knowledge, Mass market Products (2015) • Book review- 7 Habits of highly effective people (2015) • Anti-Money Laundering -) • Business Writing and Communication Skills (2013) • Basic Marketing and selling Skills (2013) • Customer service excellence fundamentals (2013) • Basic Credit (2013) • Basic Accounting Concepts (2013) • Social and Business Etiquette (2013) HOBBIES Meeting people, Reading and watching football REFERENCES: All professional references are available and will be provided on demand