Olaoluwa Ezekiel

OLAOLUWA, Ezekiel Oluwatosin 3, Agbaje Street, Orisunbare Street, Iyana Ipaja Lagos State, Nigeria.-,- Professional Summary: • To work in a challenging, results-oriented and merit-driven environment with opportunities for career development and advancement such that my professional status and skills will be enhanced and enable me to contribute significantly and intellectually to the continuous attainment of the company’s goals and objectives. ACADEMIC QUALIFICATIONS: ∙ Adekunle Ajasin University, Akungba-Akoko Ondo State. Bachelor of Arts B.A(Second Class Upper) History and International Studies 2017 ∙ Javy Model College, Badagry, Lagos State. West African Examination Council 2009 EMPLOYMENT AND PROFESSIONAL EXPERIENCE ∙ OUTCESS MULTICHOICE Feb 2022/ June 2023 Designation: Customer Service Representative o Communicating with clients and customers about their experience with GOTV/DSTV. o Providing advice on purchasing products or services. o Answering clients questions about properly using or accessing GOtv service. o Taking or processing orders for GOtv/DSTV. o Listening to clients complaints and concerns and working to resolve the issues. ∙ TROGGEURBAN LIMITED January 2019/ Dec2021 Designation: Social Media Manager ∙ Overseeing the company’s interaction with the public by implementing social media platforms content strategies. ∙ Analyzing engagement data, identifying trends in customer interactions. ∙ Develop relevant content topics to reach the company’s target customers. ∙ Curate weekly social media reports card provided to enable client measure performance. ∙ Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ∙ CRADLE2ONE April 2017/ Dec 2018 Designation: Administrative Assistant ∙ Handling Inbound and Outbound Calls ∙ Respond to Email promptly. ∙ Organize, manage and keep the office running. ∙ Organize and schedule appointments/meetings. SOFT SKILLS ∙ Social Media Management, Chat Support, Content Writing, Data Entry, Email Management, Web Research, SOFTWARE PROFICIENCY ∙ C.R.M, Trello, Linkedin, Twitter, Instagram, Hubspot, Asana, Slack, Skype, Asana, Google Suites, Microsoft Office Suites. PERSONAL ATTRIBUTES ∙ Good interpersonal, team workmanship, written and verbal communication skills. ∙ Creative, Proactive and innovative in approach to work. ∙ Analytical Skills, Ability to learn fast, Ability to Work and meet deadlines with less supervision. INTEREST AND ACTIVITIES: • Reading, Planning, Thinking, Listening to music, watching football, meeting people, taking adventures, seeing new places.