OEI
Olanrewaju Emmanuel Idowu
A highly organized, customer-centric personality looking to leverage my
remarkable Project management, communication, problem-solving and time
management skills to provide exceptional customer service, streamline
administrative procedure, and ensure organizational operations run smoothly.
Location
Experience
Liagos, Nigeria
2018 - present
PM/Outreach/RMPN | Volunteer Lagos Nigeria
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Male
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Manage and respond to emails and voicemails, resulting in an improved
customer satisfaction rate.
Create and maintain a database of clients, streamlining communication
and increasing efficiency by 50%.
Assist with process/workflow automation and updates, resulting in a 70%
increase in responses and engagement.
Schedule and coordinate over 50 meetings and appointments, ensuring
timely and efficient communication between team members and clients.
Assist with customer inquiries and complaints, resulting in a 90%
resolution rate and increased customer satisfaction.
Improve ability to manage and prioritize daily tasks, resulting in a better
time management system and ensuring that all demands were met within
deadlines
Develop effective strategies for filing systems that resulted in a higher
degree of organization and accuracy of documents
Support team members with complex scheduling tasks, managing
calendar and appointment settings to ensure on-time attendance
Implement time-saving processes involving ordering and tracking office
supplies, resulting in more efficient inventory management leading to cost
savings.
Compose professional emails and documents using MS Office, providing
a foundational layer of communication and documentation for the whole
organization.
2015 - present
Lanronics Technologies Ltd | Project Delivery Manager | Lagos, Nigeria
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Manage projects and related specific activities within given constraints of
time, budget and quality.
Ensure scope, schedule and costs are reasonable and achievable.
Allocate work among team members and provide guidance regularly.
Conduct periodic and post-project reviews to ensure the project is on
track.
Ensure all project documentation is updated and conveyed to relevant
stakeholders on time.
Consult and lead efforts of individual, team, client and other resources
associated with project activity.
Define objectives, requirements and assumptions necessary to structure
management projects.
Plan, schedule and control activities to fulfill identified objectives
applying technical, theoretical and managerial skills to satisfy project
requirements.
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Takes projects from original concept through to final
implementation. interfaces with all stakeholders.
Translate the offered solutions into project plans and objectives and
subsequently deliver according to these,
Manage client satisfaction, commitment and expectations to high
service levels and manage escalations adequately. project set-up,
resources and operations are efficiently managed.
Communicates with key stakeholders regarding the status of
specific projects, possesses advanced communication, influencing
and negotiating ability, displaying confident and credible writing and
verbal ability.
Arranges and manages the office availability, ICT infrastructure and
manages all employees, contractors and teams employed/hired
through this office, responsible for the budgets and progress
reports.
Responsible for operations management of the local operations
covering revenue, costs and margin accountability next to
operations organization, logistics, work in progress while acting
communicative, entrepreneurial, strategic, environment perceptive
and commercial in approach.
Education
International Business Management Institute | miniMBA. In view
The Polytechnic Ibadan | HND Electrical Engineering
Virtual Assistant | Allison
Certified Cybersecurity | Allison
Project Management | PM ideas South Africa
Google Workspace Administrator | Google
MS Administrator | Microsoft Venture Capital Analyst | Entry level
Key skills and characteristics
| Organizational skills | Analytical and problem-solving skills.
| Communication and interpersonal abilities | Self-motivation
| Typing proficiency | Trello | Adobe | Presentation skills | Teamwork competence
| Course facilitation | Negotiation skills | Strategic and forward thinking
| Canva | Excel, Word, PowerPoint, outlook| Google Sheet, Classroom, Doc, Slides
| Strong attention to detail and ability to produce high-quality work | Mailchimp
| Data entry | Proofreading | Data cleansing | Filling system and organisation
| Time management and workload organization | Database creation and maintenance
|Web scraping | Data validation | Inventory management |
