Olamide Wuraola Yusuf

OLAMIDE WURAOLA YUSUF Ibadan Nigeria • - •-www.linkedin.com/in/olamide-wuraola SUMMARY Detail-oriented and highly skilled customer service virtual assistant with experience in managing customer inquiries, resolving issues, and providing excellent customer support. Seeking to leverage my strong communication skills and attention to detail in a virtual assistant role to help businesses improve customer satisfaction and retention. SKILLS Customer Service, Google Workspace, Data Entry, Client Relationship Management. WORK EXPERIENCE Education and Career Consultant, OAA Study Aug 2023 - Present Attend to prospects' and client's inquiries via phone, email, and social media platforms. Build positive and productive interactions/relationships with existing clients and prospects. Resolve client issues, and streamlined processes to boost productivity. Cliet Support Officer, OAA Study Aug 2021 - Jul 2022 Managed customer inquiries through email, chat, and phone, ensuring timely and satisfactory resolution Handled customer complaints and issues, de-escalating conflicts and finding solutions to problems Maintained detailed records of customer interactions and feedback in the CRM system Collaborated with team members to share knowledge and best practices for providing exceptional customer service EDUCATION Bachelor of Education in Political Science Dec 2016 - Mar 2021 University of Ibadan (Oscoed) ADDITIONAL INFORMATION Technical Skills: Customer Support, Google Workspace, Data Entry, Email Management. Languages: English Certifications: Email Marketing (Coursera), Virtual Assistant (ALX)