Olamide Omolayo

I am a committed and results-driven professional with experience across banking, cash operations, Bureau de Change services, customer engagement, and team leadership. During my career as a Bank Teller, I developed a strong foundation in customer service, cash handling, transaction processing, and compliance. Working directly with customers helped me build patience, attention to detail, and the ability to remain calm and efficient even in fast-paced environments. I learned how important accuracy and trust are in financial roles, and I carried those values with me into every job after that.

After gaining valuable experience in the banking sector, I transitioned into a Bureau de Change as a Cash Operations Officer. This role required even higher levels of precision because of the sensitive nature of foreign exchange operations. I handled daily cash management, reconciliations, customer transactions, currency exchanges, reporting, and operational documentation. I quickly made a positive impression by showing initiative, meeting deadlines, and consistently delivering high-quality work.

Within a few months, I was promoted to Operations Team Lead, a milestone that reflected my dedication and the impact I made in a short time. As Team Lead, I ensured accuracy in my daily operations, handled escalations, ensured compliance with regulatory guidelines, and improved internal processes. I focused on keeping operations smooth while encouraging cooperation, communication, and accountability.

Beyond my operations role, I also played an active part in the company’s email marketing outreach. I crafted simple but effective messages and followed up professionally. One of my proudest achievements was bringing in a new customer within my first two months. This customer went on to complete several transactions with us, adding real value to the company. This success contributed to my early promotion and strengthened my confidence in communication and client relations.

Throughout my career, I’ve built strong skills in multitasking, customer service, transaction accuracy, remote collaboration, documentation, and problem-solving. I adapt quickly, work well under pressure, and thrive in environments where professionalism and clear communication are important. I am also comfortable using digital tools and workflow platforms, making me well-suited for remote roles.

I bring dedication, reliability, and a genuine commitment to delivering excellent results. My goal is to contribute meaningfully to any team I join by supporting operations, providing exceptional service, and helping the organization grow.