Ajiola Olamide Dorcas
| Tema,Ghana
| 000| xxxx
| https://www.linkedin.com/in/olaniyi-olamide-dorcas-?
utm_source=share_via&utm_content=profile&utm_medium=member_android
Objective
Detail-oriented Virtual Administrative Assistant and Customer Service Professional with over 5 years of remote
experience supporting executives, managing client communications, and streamlining operations. Skilled in CRM
tools (HubSpot, Pipedrive), Google Workspace, and Microsoft Office Suite. Known for strong multitasking, problemsolving, and customer relationship management skills.
Education
Osun State University, Osogbo,Nigeria
B.A English and International Studies
3.80
2016
Knutsford University, East Legon,Ghana
Certificate in Paralegal Studies
90%
2023
Experience
Unateus(E commerce Company)
Customer Service Representative / Sales Associate
January 2026 - March 2026
Assisted customers with product inquiries and online purchases in a fast-paced e-commerce environment
Promoted and sold Dr. Alfred products, helping to increase sales and customer engagement
Handled customer interactions via chat, email, and phone with professionalism
Resolved order issues, complaints, and returns efficiently
Recommended suitable products to customers, improving satisfaction and conversion rates
Dabur Company,India
Customer Service Representative
June 2025 - September 2025
Handled high volumes of customer inquiries across phone, email, and chat
Provided detailed information about products and services to customers
Resolved complaints and ensured customer satisfaction
Escalated complex issues to appropriate teams when necessary
Maintained accurate customer records and follow-ups
Femi Atoyebi & Co. (Legal Firm)
Remote Customer Support
Supported legal staff with documentation, filing, and correspondence.
Handled front-desk duties and coordinated client appointments.
Assisted in maintaining case files and preparing reports.
Skills
January 2021 - December 2024
Customer Service & Client Relations
Google Workspace, MS Office
CRM Tools: HubSpot, Pipedrive, WeirdCRM,Hubstaff
Negotiation Skills
Customer Retention
Remote Team Collaboration*
Strong Communication & Problem-Solving
Language
English
Certification
Customer Communication & Retention Project
Provided service for high-profile clients and managed proactive engagement.
Virtual Assistant Certification
ALX Africa | November 2024
Interests
Technical Proficiency & Attributes* •Comprehensive virtual support, task prioritization, and document
management. •Effective stakeholder communication and handling of sensitive information with
confidentiality.
