Olamide Olaniyi

About me Olamide olaniyi Customer Support Virtual Assistant I ensure smooth and efficient communication between businesses and their customers.! LETS WORK TOGETHER Services Work Samples Contact About me Providing excellent customer support isn’t just about answering inquiries, it’s about creating positive experiences that build brand loyalty." Hi, I’m Olamide, a dedicated Customer Service Virtual Assistant with a passion for delivering exceptional client experiences. With 3 years of experience in customer support, I specialize in handling customer inquiries, resolving issues efficiently, and ensuring smooth communication between businesses and their customers. I thrive in fast-paced environments, offering prompt, professional, and empathetic support across various communication channels, including email, live chat, phone, and social media. My Services Managing live chat, emails, and phone support Handling customer inquiries & resolving complaints Providing product/service information Troubleshooting basic tech issues Assisting customers with software & account setup Managing support tickets via Zendesk and Live Chat & Email Support Phone Support Freshdesk CRM & Helpdesk Management (e.g., Zendesk, Processing orders & tracking shipments Freshdesk, HubSpot) Handling customer feedback & reviews Conflict Resolution & Issue Escalation Multitasking & Time Management Customer Satisfaction & Retention Tools & Systems Displays documented customer interactions and performance metrics, supporting my improvement from 0% to 100% upsell rate. Illustrates my ability to log interactions, manage customer concerns, and apply effective objection handling strategies. Call Handling Script Structured script used to effectively manage customer objections, guide conversations, and drive successful upsell outcomes. Praised by team leader for outstanding objection handling. Boosted upsell rate from 0% 100% through effective customer engagement. → Work Samples Live Chat support conversation showing response time & resolution Work Samples Managing Customer Inquiry Via Hubspot CRM Work Samples Responding to a customer ticket compliant on Freshdesk EDUCATION & CERTIFICATIONS WORK EXPERIENCE Osun State University | B.A. English and International Studies | 2016 Winjob | Chat Support Rep | 2025 University of Leeds | Communication and Interpersonal Skills at Work| 2020 Career Crafters | Customer Support Intern | 2025 ALX Africa | Virtual Assistant Training | 2024 DG Empowerment Hub | Customer Support Servive | 2024 Femi Atoyebi & Co | Customer support Specialist | 2021 - 2024 MY CERTIFICATIONS MY CERTIFICATIONS Let’s Work Together! --www.linkedin.com/in/olaniyi-olamide-dorcas-