Olamide Grace

OLAMIDE GRACE OLAKAYODE 19 Ceac Airport Road,Ibadan Nigeria. PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with hands-on experience in email management, customer communication, and digital workflow organization. Skilled in using CRM tools like HubSpot and Freshdesk, as well as communication platforms such as Slack and Microsoft Teams. Proven ability to manage inboxes, respond to inquiries professionally, and maintain organized scheduling systems. SKILLS & TOOLS CRM Tools: HubSpot CRM,Freshdesk Gmail / Google workspace, Microsoft Outlook Communication Tools: Slack,Microsoft Teams Project Management Tools: Trello,Monday.com Scheduling Tools: Calendly,PicTime Core Skills: ●​ ●​ ●​ ●​ ●​ ●​ Email Management (Inbox organization, labeling, filtering) Customer Service & Email Support Calendar & Appointment Scheduling CRM & Ticket Handling Communication & Professional Writing Task & Workflow Management PRACTICAL EXPERIENCE ●​ Managed and responded to customer emails using CRM tools like HubSpot and Freshdesk ●​ Organized inbox messages, prioritized urgent requests, and ensured timely responses ●​ Maintained clear and professional email communication with users ●​ Scheduled meetings and coordinated appointments using Calendly ●​ Collaborated using Slack and Microsoft Teams for team communication ●​ Organized tasks and workflows using Trello and Monday.com ●​ Developed strong communication and problem-solving skills PROJECTS IT Support Simulation Project ●​ Created a mock helpdesk system using Freshdesk ●​ Handled sample customer complaints and resolved them ●​ Tracked tasks and issue resolution via Trello Workflow Management Project ●​ Designed a task board on Monday.com for team collaboration ●​ Assigned tasks, deadlines, and tracked progress EDUCATION​ National Diploma in Accountancy Nov 2014 - Jan 2017 Osun State College of Education Esa Oke CERTIFICATIONS ●​ Sage Accounting (Sage One) ●​ Digital Witch IT Support Academy ADDITIONAL INFORMATION ●​ ●​ ●​ ●​ Strong attention to detail and organization Excellent written and verbal communication skills Ability to manage multiple tasks and prioritize effectively Willingness to learn and grow in Virtual Assistant / Email Management roles