Dynamic and customer-focused professional with diverse
experience across fashion consulting, customer support, and travel
coordination. With a strong background working with globally
recognized fashion brands under TechStyleOS—including Fabletics,
JustFab, Savage X Fenty, and more—I bring a sharp eye for style,
excellent communication skills, and a talent for creating
personalized customer experiences. My role also included managing
complex inquiries and providing fashion advice that aligns with each
Olamide
Ayeni
Consultant/Customer
Support Agent
brand's identity, contributing to high customer satisfaction and
loyalty.
In addition, my experience as a Travel Consultant at ASAP Tickets
sharpened my skills in sales, problem-solving, and building client trust.
I consistently delivered tailored travel solutions under tight deadlines,
demonstrating a high level of adaptability, attention to detail, and
professionalism.
Contact
Passionate about delivering exceptional service and creating
Address
meaningful connections, I'm confident in my ability to add value to
Lagos, 100276 Nigeria
any team that prioritizes quality, creativity, and customer satisfaction
Phone
-
E-mail
Work History
-
2024-08 -
WWW
2025-02
Bold Profile
Fashion Consultant/Customer Support
Officer
Techstyle OS, Lagos, Nigeria. (Remotely)
• Fashion Consultant/Customer support agent ,
Skills
Product knowledge
Multitasking
Teamwork and
collaboration
Adaptability and flexibility
Time management abilities
Excellent communication
Active listening
Techstyle OS . El Segundo , California USA
• Sep. 2024 - Feb. 2025
• Fashion Consultant / Customer Support Agent
• Brands I worked for: Fabletics, JustFab, Yitty,
Savage X Fenty, FabKids&ShoeDazzle
• As a Fashion Consultant and Customer Support
Agent at TechStyleOS, I provided personalized
fashion advice and exceptional support across
multiple leading fashion and lifestyle brands. My
role involved assisting customers via various
channels (phone, email, and chat), addressing
inquiries related to orders, memberships, and
product recommendations. I was responsible for
ensuring a seamless shopping experience by
Client satisfaction
Effective communication
resolving issues efficiently while embodying each
brand's unique voice and aesthetic.
• Key Responsibilities:
• Delivered tailored fashion guidance and product
Answering phones
recommendations to customers across six distinct
brands.
Software
• Resolved complex customer issues related to
orders, returns, billing, and VIP memberships.
Genesys Purecloud
• Maintained brand consistency while adapting
Advanced
tone and communication style to match
individual brand identities.
Bond Software
• Met and exceeded KPIs, including customer
Advanced
satisfaction with a high stella medallia rating of
4.8/5 stars,resolution time, and quality assurance
Languages
scores.
• Collaborated with cross-functional teams to
English
provide feedback for process improvements and
enhance customer experience.
Native or Bilingual-
Travel Consultant
ASAP Tickets, Wilmington, Delaware USA (Remote)
• As a Travel Consultant at ASAP Tickets, I
specialized in providing personalized flight
booking services, focusing on international travel
tailored to each client's specific needs,
preferences, and budget. My role involved
creating customized itineraries, negotiating fares,
and delivering exceptional service from inquiry to
post-booking support. I built lasting relationships
with clients by offering expert travel advice,
handling complex travel requests, and ensuring a
smooth, stress-free booking experience.
• Key Responsibilities:
• Consulted with clients to understand travel needs
and provided customized flight options and
itineraries.
• Sold and booked international airfares with a
focus on value, comfort, and customer
satisfaction.
• Managed approximately 30 plus incoming calls
per day from customers.
• Maintained up-to-date knowledge of airline
policies, global destinations, and travel trends.
• Managed changes, cancellations, and
re-bookings efficiently while advocating for client
interests.
• Met sales targets and consistently delivered
high-quality service under pressure and tight
deadlines.
Education
2023-05 -
No Degree: Web Design
2023-12
Tech Minds - Lagos, Nigeria
2014-09 -
High School Diploma
2017-09
Christ Field College - Lagos, Nigeria
Accomplishments
• Achieved Customer satisfaction as a top
performer with accuracy and efficiency.
• Achieved a high Stella Medallia rating of 4.7/5
from great reviews by Customers of my
Exceptional service.
• Certificate of completion for successfully
completing & passing the Techstyle University
Onboarding Program.
• Certificate of completion: Independent Travel
Manager Certification from Dreamport.
Certifications
2024-09
Certified [Customer support agent/Fashion
Consultant] [Techstyle OS] - [4 weeks]
2025-06
Certified [Travel Consultant], [ASAP Tickets] - [4
weeks
