Olamide Alausa

ALAUSA OLAMIDE OLADIMEJI 10, Baba Dada, Alagbole Akute. Lagos State Phone-. Gender : Male •Christian ▪Ogun-State CAREER OBJECTIVES To work effectively in an organization with a goal-oriented ability and focus to achieve the goal and objectives of the organization with the commitment to working with others by creating innovations to foster the organization's progress. EDUCATIONAL BACKGROUND- Ladoke Akintola University, Ogbomoso, Oyo State. (B.TECH. Food Science) WORK EXPERIENCE LATAN TRAVEL AND TOURS (Lagos) February 2024 - Date Customer Service Officer Responsibilities  Designing, planning, and improving customer experiences and cross-selling companies' products and services across all touchpoints such as calls, email, live chat, and social media platforms.  Provide timely resolution related to product and service concerns.  Developing a positive customer experience by proactively managing and growing customer relationships.  Respond to complaints, inquiries, and requests, providing satisfactory customer experience to users.  Proper documentation of client's needs and ensuring cases are escalated appropriately.  Customer Problem Resolution.  Provide clients with in-depth business suggestions and information on our services.  Deliver fast, friendly, and knowledgeable service by driving product benefits. ANXIN INDUSTRIAL TECHNOLOGY NIGERIA LIMITED (Dudu) Sept, 2023 – Feb 2024. Lagos. Quality Control Supervisor (Industrial Trainee) Responsibilities  Determining and distributing work assignments and responsibilities and supervising projects to ensure employees collaborate towards a common objective.  Performing regular audits of departments and production lines to ensure they comply with company standards.  Providing support and guidance to team members to ensure they perform their duties effectively.  Reviewing employee productivity and performance to ensure they meet clients' requirements or recommending improvements to meet quality standards.  Evaluating and recommending alternative procedures for auditing to ensure the company continues to improve.  Creating regular reports highlighting audit and inspection performance and areas that require improvement. SKILLS, INTEREST AND PERSONAL ATTRIBUTE Skills              Excellent communication and organizational skills Customer Relationship Management Customer Experience Management Interpersonal Skills and Process Improvement skills Account Management and People Management Intercultural Skills Analytical and problem-solving skills Project management skills Technological proficiency Time management and adaptability skills Technical skills Teamwork and collaboration Active listening skills Interests i. Learning ii. Reading iii. Writing iv. Traveling. Personal Attribute  Strong numerical aptitude with a keen eye for detail, ensuring accuracy in financial analysis and reporting.  Excellent organizational and time management skills, capable of meeting tight deadlines and managing multiple tasks simultaneously  Highly analytical when identifying, improving, and streamlining work processes.  I am a team player with a high level of flexibility and versatility.