A service driven professional with over 9 years experience across business development, business operations, virtual assistant, cold calling and customer support with a record of communicating clearly across teams and turning feedback into loyalty and revenue.
I combine frontline call handling, calm de-escalation and data minded follow through to lift satisfaction, retention and repeat purchases. My bias is for simple, scalable systems that protect customer experience while freeing teams to execute. Give me a target and I’ll build the rhythm, incentives and operating stacks that move the number and keep it there.
I communicate crisply, negotiate effectively and build trust fast across teams globally. I bring calm urgency and a builder’s instinct to make plans, align the people and measure what matters and win consistently.