Olaleye Oluwayomi Olusegun

OLALEYE OLUSEGUN-- Lagos, NG PROFESSIONAL SUMMARY A results-oriented Customer Experience Officer with a proven track record in Customer Relationship Management, Teamwork, and Collaboration gained at Bincom Dev Center. I consistently provide dedicated customer assistance, leveraging strong operational, technical, and administrative support to drive Client Management success. Proficient in key collaborative and management tools including Jira, Notion, Slack, Zendesk, and Google Workspace for efficient administrative and organizational management. TECHNICAL SKILLS  Proficiency in the use of communication tools like Slack and intercom for effective team communication and collaboration.  Proficiency in use of Microsoft office and Microsoft Outlook and Windows Environment.  Familiarity with video sharing tools like Loom, Jitsi, and zoom, for the purpose of screen recordings, trainings and presentation.  Familiarity with E-commerce and digital market place like Shopify, Whop, Amazon and ebay.  Experience in CRM systems like Zendesk, and salesforce WORK HISTORY Bincom Dev Center – Customer Experience Officer (Remote) • 06/2020 – May 2023  Provided timely and effective resolution for customer-raised tickets, ensuring accurate and helpful responses.  Managed customer inquiries via phone, email, and chat channels.  Meticulously ticket details, including issues, resolutions, and feedback, for future reference and knowledge base development.  Maintained accuracy and cultural relevance in translated content.  Collaborated with marketing teams to ensure seamless integration of e-commerce platforms such as Shopify.  Expertly managed a high volume of inbound and outbound customer calls. SOFT SKILLS  Experienced Team Collaborator  Proactively identified, escalated, and communicated customer issue trends  Positive Attitude and Reliability  Strong organization and problem solving Skills  Strong Listening and analytical skills  Strong Customer centric mindset with passion to help them resolve issues.  Self-starter EDUCATION Sokoto State University Sokoto, Sokoto State, Nigeria 2017 and challenges, providing actionable insights and recommendations.  Collaborated with management to ensure prompt resolution of escalated issues and achieve customer satisfaction.  Strong communication skills both verbal and written. Bachelor of Science  Sociology documented . .