OLALEYE MARY ORIYOMI
Virtual Assistant | Customer Support & Administrative Operations
Specialist
PROFESSIONAL SUMMARY
Are you constantly switching between emails, meetings, and admin tasks, yet still falling
behind? Missing follow-ups, double-booking meetings, or losing track of priorities? These gaps
don’t just create stress; they slow down decisions, affect client experience, and cost you real
opportunities.
I help busy executives and entrepreneurs take back control of their operations by owning the
systems that keep their business running daily. From managing high-volume inboxes and
structuring calendars to coordinating tasks, follow-ups, and client communication, I ensure
nothing slips through the cracks.
I don’t just complete tasks; I take ownership of your operations, create structure from chaos,
and make sure your business runs efficiently every day. With me on your team, nothing slips
through the cracks; your clients get timely responses, and you have more time to focus on
growing your business.
KEY IMPACT
Took over inbox management (50+ emails daily), implemented a priority system, and ensured
timely responses—eliminating missed communication
Reorganized calendars with structured scheduling and buffer systems, reducing conflicts
and last-minute changes
Built task management systems using Trello and Asana, improving visibility and on-time task
completion
Managed end-to-end appointment scheduling and follow-ups, reducing no-shows and
improving attendance
Maintained accurate records in Excel and Google Sheets for easy tracking and reporting
Handled client communication consistently, improving response flow and customer experience
WORK EXPERIENCE
Business Support Assistant (Operations & Client Coordination)
Jcole Olounje — Ile Ife, Osun State, Nigeria (2025 – Present)
Took ownership of daily operations, managing schedules, client communication, and task
coordination
Managed 40+ monthly orders, ensuring accurate processing, follow-ups, and on-time delivery
Implemented structured task tracking, improving follow-up consistency and reducing delays
Maintained sales, expense, and inventory records with high accuracy
Served as the central communication point between clients and operations.
Customer Service & Order Management Assistant
Rehoboth Taste of Africa — Nigeria (2021 – 2023)
Managed 50+ customer orders weekly, ensuring accuracy and smooth coordination
Handled inquiries and updates, reducing response delays by up to 30%
Coordinated order fulfillment and resolved issues quickly
Maintained organized records for orders and inventory
Delivered consistent communication, improving customer experience.
Administrative Support Assistant
Prince Tech Solutions — Lagos State, Nigeria (2018 – 2020)
Managed 30+ daily client interactions across phone and in-person
Scheduled appointments and maintained conflict-free calendars
Maintained accurate transaction and sales records
Organized documents and files for easy access
Supported inventory tracking and daily operations
SKILLS & COMPETENCIES
Executive & Administrative Support
Email & Inbox Management
Calendar & Schedule Management Appointment Scheduling
Customer Support & Client Communication
Data Entry & Records Management
Internet Research & Lead Generation
Task & Workflow Coordination
Tools & Platforms
Google Workspace (Docs, Sheets, Drive, Calendar)
Microsoft Office (Word, Excel, PowerPoint)
Trello | Asana | Monday.com
HubSpot CRM | Zoho CRM
Slack | Zoom
Core Strengths
Strong Communication
Time Management
Attention to Detail & Problem Solving
Organization & Team Collaboration
EDUCATION & PROFESSIONAL TRAINING
B.Sc. International Relations
Obafemi Awolowo University, Nigeria
Virtual Assistant Professional
Training Career Crafters Academy
Completed hands-on training in email and calendar management, customer support, and data
entry
Gained practical experience using Trello, Asana, HubSpot CRM, and Google Workspace
Executed real-world tasks including inbox organization, lead tracking, and task coordination
Developed strong communication, time management, and remote work skills
