Olalemi Tolulope

Olalemi Tolulope

sales representatives and customer care support
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
22 years old
Location:
Ibadan, Oyo State, Nigeria
Experience:
2 years
Loca t ion : No E66, Igbojia street off Malete bus stop ibeju-lekki Lagos. TOLULOPE OLALEMI Phon e: - E- ma i l :- Customer Service Officer PROFESSIONAL PROFILE Proactive and customer-focused professional with experience in sales, support and customer service. Adept at handling inquiries, resolving complaints, and ensuring customer satisfaction with strong multitasking abilities, problem-solving skills, and a detail-oriented approach to customer interactions. CORE SKILLS    CRM tools (Hubspot, Salesforce, Zendesk) Customer care & support Order Processing & tracking    Email & live chat communication Data entry & Documentation Problem-Solving     Team collaboration & Adaptability Conflict Resolution Marketing Automation Time Management EDUCATION BACHELOR OF ARTS IN HISTORY AND INTERNATIONAL STUDIES Ajayi Crowther University, Oke-Ebo, Oyo State SENIOR SECONDARY SCHOOL CERTIFICATE (SSCE) The apostolic church model college ibadan, oyo state. JUNE 2023 SEPTEMBER 2019 WORK EXPERIENCE SALES REPRESENTATIVE Dec 2024 – Present Jummytols store, Unicorn street, Akala Express, Ibadan, Nigeria.  Processed over 20+ customer transaction daily, ensuring accuracy and a smooth check out experience.  Built repeated customer relationship leading to 10% increase in returning clients through excellent service  Provided personalized product recommendation increasing upsell opportunities by 15%  Responded to local and international customer inquiries via phone and email providing adequate assistance ADES VENTURES NIGERIA LIMITED. Dec 2023 to Nov 2024 Customer Service and Sales support administrator  Responded to over 30+ daily customer inquiries across phone and email, ensuring fast and accurate responses.  Processed purchase orders and invoices, minimizing delays and maintaining 98% accuracy.  Resolved product complaint and delivery issues, achieving 90% customer satisfaction rate.  Followed up with customers to confirm satisfaction and offered tailored recommendation. NATIONAL MUSEUM OF UNITY National Museum Road, Ibadan, Oyo Assistant Tour Guide Aug 2022 – Sep 2022  Delivered engaging and informative guided tours, enriching visitors understanding of historical artifacts and 1    cultural heritage. Assisted in the organization and maintenance of historical collections, ensuring their preservation for future generations. Engaged with diverse groups of visitors, providing tailored experiences to meet their interests and backgrounds. Received positive feedback from visitors and colleagues for exceptional communication skills and enthusiasm. SALES REPRESENTATIVE July 2019 – Sep 2019 Floralbyyinda store, Akala Express, Ibadan, Nigeria.  Delivered outstanding customer service and consistently exceeding customer satisfaction expectation.  Handled customer transactions accurately, performed an audit, and reconciled the daily cash report. VOLUNTEERING NYSC – SERVICOM CDS GROUP (2024) COMMUNITY PROJECT  As a member of the Servicom CDS group for my NYSC, as a group we assist in carrying out Servicom sensitization in both the public and private sectors of the society. SKILLS AND COMPETENCES Digital Skills: Proficiency Excel, CRM and Processing Systems. Relevant Soft Skills: Communication, Customer service and support, Time management, Collaboration, Interpersonal Skills, Adaptability. Critical thinking, Teamwork, Problem Solving Relevant Technical Skills: Excel, Historical Research, Language Skills, Order processing, Issue resolution, Data entry, Documentation, Live chat and Email correspondence. Languages: Proficient in English Language (Reading, Writing, Speaking, and Listening); Yoruba (Native Speaker). REFEREES On Request 2 3 4 5
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