Loca t ion : No E66, Igbojia street off Malete bus stop
ibeju-lekki Lagos.
TOLULOPE OLALEMI
Phon e: -
E- ma i l :-
Customer Service Officer
PROFESSIONAL PROFILE
Proactive and customer-focused professional with experience in sales, support and customer service. Adept at
handling inquiries, resolving complaints, and ensuring customer satisfaction with strong multitasking abilities,
problem-solving skills, and a detail-oriented approach to customer interactions.
CORE SKILLS
CRM tools (Hubspot,
Salesforce, Zendesk)
Customer care &
support
Order Processing &
tracking
Email & live chat
communication
Data entry & Documentation
Problem-Solving
Team collaboration & Adaptability
Conflict Resolution
Marketing Automation
Time Management
EDUCATION
BACHELOR OF ARTS IN HISTORY AND INTERNATIONAL STUDIES
Ajayi Crowther University, Oke-Ebo, Oyo State
SENIOR SECONDARY SCHOOL CERTIFICATE (SSCE)
The apostolic church model college ibadan, oyo state.
JUNE 2023
SEPTEMBER 2019
WORK EXPERIENCE
SALES REPRESENTATIVE
Dec 2024 – Present
Jummytols store, Unicorn street, Akala Express, Ibadan, Nigeria.
Processed over 20+ customer transaction daily, ensuring accuracy and a smooth check out experience.
Built repeated customer relationship leading to 10% increase in returning clients through excellent service
Provided personalized product recommendation increasing upsell opportunities by 15%
Responded to local and international customer inquiries via phone and email providing adequate assistance
ADES VENTURES NIGERIA LIMITED.
Dec 2023 to Nov 2024
Customer Service and Sales support administrator
Responded to over 30+ daily customer inquiries across phone and email, ensuring fast and accurate responses.
Processed purchase orders and invoices, minimizing delays and maintaining 98% accuracy.
Resolved product complaint and delivery issues, achieving 90% customer satisfaction rate.
Followed up with customers to confirm satisfaction and offered tailored recommendation.
NATIONAL MUSEUM OF UNITY
National Museum Road, Ibadan, Oyo Assistant Tour Guide
Aug 2022 – Sep 2022
Delivered engaging and informative guided tours, enriching visitors understanding of historical artifacts and
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cultural heritage.
Assisted in the organization and maintenance of historical collections, ensuring their preservation for
future generations.
Engaged with diverse groups of visitors, providing tailored experiences to meet their interests and
backgrounds.
Received positive feedback from visitors and colleagues for exceptional communication skills and
enthusiasm.
SALES REPRESENTATIVE
July 2019 – Sep 2019
Floralbyyinda store, Akala Express, Ibadan, Nigeria.
Delivered outstanding customer service and consistently exceeding customer satisfaction expectation.
Handled customer transactions accurately, performed an audit, and reconciled the daily cash report.
VOLUNTEERING
NYSC – SERVICOM CDS GROUP (2024) COMMUNITY PROJECT
As a member of the Servicom CDS group for my NYSC, as a group we assist in carrying out Servicom
sensitization in both the public and private sectors of the society.
SKILLS AND COMPETENCES
Digital Skills: Proficiency Excel, CRM and Processing Systems.
Relevant Soft Skills: Communication, Customer service and support, Time management, Collaboration, Interpersonal
Skills, Adaptability. Critical thinking, Teamwork, Problem Solving
Relevant Technical Skills: Excel, Historical Research, Language Skills, Order processing, Issue resolution, Data
entry, Documentation, Live chat and Email correspondence.
Languages: Proficient in English Language (Reading, Writing, Speaking, and Listening); Yoruba (Native Speaker).
REFEREES
On Request
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