Olalekan Agboola

I am a Certified Customer Service Specialist (CCSS) with over four years of experience driving customer satisfaction, loyalty, and retention through strategic engagement, issue resolution, and proactive support. With a strong background in both customer service and compliance, I bring a unique blend of empathy, analytical thinking, and problem-solving to every customer interaction.

Currently, I serve as a Transaction Monitoring Officer (Senior Officer Grade II) at Credlanche Limited in Lagos, where I ensure AML compliance by monitoring and investigating transactional activities. My role has sharpened my attention to detail and strengthened my ability to assess risk while still advocating for an exceptional customer experience. Prior to this, I worked at United Bank for Africa (UBA), where I supported thousands of customers across digital banking platforms, led service improvement initiatives, and trained new service agents.

My professional growth is reinforced by certifications in Customer Success Fundamentals, Strategic Management, and Advanced Concepts from CustomerSuccessU. These programs have equipped me with the skills to drive customer adoption, build value-driven relationships, and ensure that customers achieve their desired outcomes. In addition, I hold certifications in IT Support, UX Design, Anti-Money Laundering (AML), and Data Privacy — allowing me to approach customer success from both a technical and compliance perspective.

I believe customer success is more than just support — it's a proactive, continuous partnership that begins at onboarding and extends through the customer lifecycle. My communication skills, coupled with a strong understanding of customer journey mapping, churn prevention, and data-driven engagement, make me well-suited to help organizations build loyal and long-lasting customer relationships.

I thrive in environments that prioritize innovation, collaboration, and user-centric solutions. Whether it's reducing friction in onboarding, resolving escalations, or collaborating with product teams to represent the voice of the customer, I bring a consistent commitment to excellence.

Ultimately, my goal is to join a forward-thinking team where I can continue to grow as a Customer Success professional, contribute meaningfully to business goals, and make every customer interaction an opportunity to add value.