Olakunle Yekinni

I am an experienced and detail-oriented Application Support Consultant with a strong background in systems engineering, data, and software solutions. With a foundation built on my undergraduate degree in Systems Engineering from the University of Lagos and a Master’s in Data Science and Artificial Intelligence from the University of Hull, I bring both technical expertise and analytical insight to my work. My career has been driven by a commitment to ensuring business-critical applications run seamlessly, enabling organizations to deliver consistent and reliable services to their users.

In my role as an Application Support Consultant, I specialize in diagnosing, troubleshooting, and resolving application and system issues within fast-paced environments. I have developed proficiency in managing incidents, monitoring system performance, and providing timely resolutions to ensure minimal disruption. I also take pride in collaborating with cross-functional teams of developers, infrastructure specialists, and business users to address root causes, streamline workflows, and implement long-term solutions that enhance system stability and efficiency.

What sets me apart is my ability to bridge the gap between technology and business. With strong communication and problem-solving skills, I not only resolve technical challenges but also explain solutions in a way that stakeholders can easily understand. This approach has consistently improved user confidence and satisfaction, while reducing repeat issues. My experience also extends to change management, supporting deployments, and contributing to knowledge bases that empower teams to become more self-sufficient.

Beyond my technical skills, I am deeply motivated by continuous learning and professional growth. My academic background in data and artificial intelligence allows me to approach challenges with an analytical mindset, leveraging data-driven insights to improve processes and optimize system performance. I believe in applying both innovative and practical solutions to meet evolving organizational needs.

I thrive in dynamic environments where adaptability and initiative are essential. Whether managing incidents under tight SLAs, ensuring compliance with ITIL frameworks, or mentoring junior team members, I bring a proactive and professional approach to every task. Ultimately, my goal is to contribute to the smooth operation of business systems while driving efficiency, reliability, and continuous improvement in application support.