OLAJUMOKE DORCAS GBODI
Lagos, Nigeria |
PROFESSIONAL SUMMARY
Telemarketing & Sales Representative with 5+ years driving revenue and satisfaction through
cold calling, CRM management, and objection handling. Consistent record of meeting and
exceeding sales KPIs while building customer loyalty across B2C accounts. Skilled in active
listening, problem-solving, and consultative selling for US-based remote teams.
CORE SKILLS
- Cold Calling & Lead Generation | Telemarketing | Inbound/Outbound Sales
- CRM Systems | Sales KPIs | Objection Handling | Upselling & Cross-selling
- Customer Retention | Active Listening | Conflict Resolution
- Microsoft Office | Data Entry | Time Management | Team Collaboration
PROFESSIONAL EXPERIENCE
Cdcare Online Business | Lagos, Nigeria
Telemarketing / Telesales | 2024 – Present
- Conduct outbound and inbound calls daily to promote products and qualify sales leads
- Explain product features, pricing, and benefits to convert prospects into paying customers
- Handle customer objections professionally using consultative selling techniques
- Maintain accurate records of calls, sales activities, and customer information in CRM systems
- Follow up with leads to nurture interest and close sales opportunities
- Identify cross-selling and upselling opportunities while providing customer service
Gold Tracks Businesses Palace | Lagos, Nigeria
Office Management | Apr 2022 – Jan 2024
- Developed and managed systems for tracking, recording, and filing customer interactions
- Conducted research to provide accurate information and resolve customer inquiries
- Prioritized tasks and managed time efficiently to meet deadlines and service standards
- Maintained excellent communication with customers and team members to support operations
- Utilized office technology and software to streamline workflows and improve service delivery
Oligra Agency | Lagos, Nigeria
Brand Ambassador | Mar 2018 – Jun 2023
- Represented the brand at events, interviews, and public appearances to build audience
connection
- Engaged with customers to build relationships and promote loyalty through personalized
interactions
- Maintained consistency in messaging by upholding brand mission and values in public
engagements
- Collaborated with marketing teams to align promotional activities with customer expectations
Timmerman Industries | Lagos, Nigeria
Sales Representative / Customer Service Representative | Nov 2016 – Sept 2017
- Provided detailed information about products and services to help customers make informed
decisions
- Gathered customer feedback to identify areas for service improvement
- Negotiated prices and terms with customers to reach mutually beneficial agreements
- Consistently met sales goals and performance metrics through strong customer service
EDUCATION
Moshood Abiola Polytechnic | Ojere, Abeokuta, Ogun State
Higher National Diploma (HND), Marketing
National Diploma (ND), Marketing
