Olajumoke Ayomide Iluyemi

Olajumoke A. Iluyemi Gbagada, Lagos, Nigeria-| -, - https://linkedin.com/in/olajumokeiluyemi PROFESSIONAL PROFILE Experienced and accomplished professional with over 5 years of success in cultivating strong relationships with clients, peers, and senior leaders to deliver sustainable business solutions. Demonstrates outstanding project leadership, personnel management and data analysis skills, specializing in B2B–B2C e-commerce, procurement, retail-tech, FMCG, and general business. Known for adept problem-solving, analytical thinking, and quick learning, with a proven ability to adapt to changing industry landscapes. Committed and skilled in fast-paced leadership roles, excelling in enhancing a company's market presence and profitability. Proficient in process monitoring and aligning organizational goals with operational needs. CORE SKILLS Data Analysis |Teamwork | Organization and Communication | Customer Success| Time Management | Problem Solving | Critical Thinking Project Management | Target-Oriented | Accountability | Inventory Management TOOLS & TECHNOLOGIES Salesforce | Power BI | SQL | Zoho | Microsoft Office 365 | Microsoft Dynamics | ClickUp | Smartsheet | Vonage CARREER SUMMARY • Data Analyst / Virtual Assistant, Lifepoint Insurance • Team Lead, Sourcing and Supply Chain Analyst, Sabi Africa - Nigeria • Team Lead, Vendor Experience, Jumia Group – Nigeria • Assistant, ICT Librarian (NYSC), Usmanu Danfodiyo University • Information System Technician (Industrial Training), Nigerian Bottling Company (NBC) • Administrative Manager, Olabama Motors Limited. PROFESSIONAL EXPERIENCE Data Analyst / Virtual Assistant May 2024 – Present Lifepoint Insurance PLC • Performed data imports, uploads, and entry tasks to support the company’s operations, ensuring accuracy and consistency across data sources • Designed, managed, and maintained comprehensive databases and dashboards using majorly Microsoft Excel to track all company activities and reports, providing insights and supporting strategic decision-making • Established a ticketing system to streamline request management and track outstanding issues, enhancing workflow efficiency and responsiveness to internal requests • Extracted and organized call records from Vonage for comprehensive record-keeping and analysis, supporting accurate tracking of customer and operational interactions. Sabi Africa - Nigeria- Lagos, Nigeria May 2022 – March 2024 Team Lead, Sourcing and Supply Chain Analyst (FMCG) • Utilized advanced data analytics to inform strategic decision-making in sourcing and supply chain management, improving overall decision accuracy and performance • Successfully cultivated and maintained strong relationships with key vendors and suppliers, fostering collaboration and ensuring a reliable and diverse supply chain network with a 98% retention rate MOM • Demonstrated strong negotiation skills, securing favorable terms and agreements with suppliers, contributing to improved cost structures and favorable contract terms • Implemented innovative cost-reduction strategies in sourcing activities, resulting in substantial savings for the company while maintaining product quality and supplier relationships • Implemented strong margin security measures, fortifying the company's financial stability and strategically safeguarding profit margins for effective cost savings • Introduced and executed process improvement measures in the supply chain, leading to streamlined workflows, reduced lead times, and increased overall operational efficiency • Collaborated seamlessly with cross-functional teams, including operations, finance, and logistics, to align sourcing strategies with overall business goals and objectives • Played a key role in the training and development of supply chain and sourcing teams, enhancing their skills and knowledge to adapt to evolving industry trends and technologies while also ensuring timely and cost-effective sourcing and delivery processes. Jumia Nigeria, Lagos - Lagos, Nigeria March 2018 - April 2022 Team Lead, Vendor Experience • Streamlined and optimized the inbound email workflow, leading to a notable reduction in response times and improved overall efficiency in handling customer inquiries • Implemented targeted training programs and performance monitoring, resulting in enhanced accuracy and quality in responding to customer emails, ultimately elevating customer satisfaction ratings by an average of 95% • Introduced strategic workflow enhancements that contributed to a 20% increase in overall team productivity, fostering a more effective and responsive email management system • Facilitated seamless collaboration with other teams, ensuring a holistic approach to problem-solving and improving the overall effectiveness of the customer support process • Established and monitored key performance metrics, enabling the team to consistently meet and exceed performance targets, thereby contributing to the overall success of the customer support department • Established and nurtured professional relationships with vendors, resulting in a substantial 23% month-over-month increase in vendor acquisitions • Successfully managed and resolved escalated customer issues, showcasing strong leadership and problem-solving skills to ensure a positive customer experience. Abdullahi Fodiyo Library Complex, Usmanu Danfodiyo University - Sokoto, Nigeria Nov. 2016 – Oct. 2017 Assistant, ICT Librarian • Effectively managed and organized digital resources, enhancing accessibility for library users and contributing to a more efficient information retrieval process • Developed and conducted user training programs, empowering library patrons with the skills to navigate and utilize ICT resources effectively • Demonstrated proficiency in database administration, ensuring the smooth operation and organization of digital catalogs, leading to improved search functionalities and resource retrieval • Successfully integrated new technologies into library services, keeping the institution abreast of modern trends and providing users with advanced tools for research and learning • Fostered collaborations with academic departments to align ICT resources with curriculum requirements, enhancing the relevance of library offerings to academic programs • Provided prompt troubleshooting and support for ICT-related issues, minimizing downtime and ensuring a seamless experience for library users • Engaged in continuous professional development to stay abreast of emerging technologies and best practices in library and information sciences, contributing to a forward-looking and innovative ICT library. Nigerian Bottling Company (NBC) - Lagos, Nigeria May 2015 - September 2015 Information System Technician (Industrial Training) • Demonstrated adept troubleshooting skills, quickly resolving technical issues and minimizing disruptions to information systems • Used established tracking system to log requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions • Conducted user training programs to enhance end-user understanding of information systems, leading to improved user proficiency and satisfaction • Successfully managed information system projects, ensuring timely delivery and alignment with organizational goals. • Collaborated with cross-functional teams to identify and address system-related challenges, fostering a collaborative and solutionoriented work environment. Olabama Motors Limited - Lagos, Nigeria July 2011 - Aug 2012 Administrative Manager • Efficiently managed resources, including office supplies and equipment, optimizing budget allocations and ensuring cost-effective procurement • Implemented technology solutions to automate routine administrative tasks, freeing up time for strategic initiatives and reducing manual workload • Enhanced client services through improved administrative support, contributing to increased client satisfaction and positive feedback. EDUCATION • B.SC., Computer Science - Babcock University, Ilishan-Remo, Ogun State • Senior Secondary School Certificate (WAEC) - Glass House College, Lagos State - CERTIFICATION • Microsoft Dynamics 365: Finance and Operations Functional Consultant Training at Ha-Shem • Data Analytics and Business Intelligence at Dataleum • IT management-software and Databases at Alison • Microsoft Certified Professional (MCP) at New Horizon -