Olajumoke Ayeni

AYENI OLAJUMOKE OLUWASEFUNMI Ibrahim Atere way, Jakande Lekki, Lagos State| -|-Gender: Female |Marital status: Single | Nationality: Nigerian | State of Origin: Ekiti| DOB: 15th May, 1997. PROFESSIONAL SUMMARY A proactive and insightful individual that loves the challenge of working within a dynamic and fast-paced environment. I ensure that the productivity and efficiency of an organization is not compromised by contributing useful and innovative ideas toward the development and achievement of her goals. My corporate and individual experiences have groomed my ability to work efficiently as a team and as an individual. WORK HISTORY E-payment Settlement and Reconciliation, Guaranty Trust Bank, Lagos (April 2022 till date) Responsibilities; • • • I currently work out of E-Payment Operations Unit, Domestic Settlement. I oversee the bank’s POS merchants’ transactions settlement bank-wide. I ensure that daily POS settlement report is made available to all relationship officers for seamless reconciliation. • I liaise with the bank’s third party processors (Interswitch, ARCA, ITEX, Unified Payment) to ensure that settlement (T+1, Instant settlement) is passed as at when due. • I process reversals of failed airtime purchases as advised by Clickatell. I process reversals of ONUS ITEX failover transactions. I maintain a database of all settlement reports as provided by the processors. I prepare the NDIC regulatory report, and I ensure submission to the Central Bank of Nigeria on a monthly basis. • • • • I ensure that settlement report is available to merchants via the Merchant Support Portal • I collect customer’s enquiries and issues raised via the customer relationship management (CRM) portal and process them promptly to enhance exceptional service delivery. • I process chargebacks and disputes logged via Mastercard and Visacard portals against the bank’s merchants, while adhering strictly to dispute settlement policies. Funds Transfer Officer, Zenith Bank PLC Headquarters, Victoria Island, Lagos (August 2021- February 2022) • • I worked out of Operations department, Funds Transfer unit at Zenith bank PLC, Head Office Basically, I moved funds from one account to another with duly signed payment instructions from account officers. • • • • • I processed import and excise duty payments. I handled NESS payments via the Central Bank's Trade Monitoring System portal. I processed returned cheques forwarded to the bank from the Central Bank of Nigeria. I handled reconciliation of intermediary accounts. I made efficient use of prominent portals like the Customer Identification Portal, Xpath module, NEFT to process customers’ instructions in a timely manner. • • • I processed court orders on various accounts as advised. I issued Manager’s cheques (MC) as requested. I ensured that customers' transactions were attended to with limited waiting time. Administrative Officer (Patient Coordinator), Paelon Memorial Hospital, Victoria Island, Lagos (February 2021 to August 2021) Responsibilities; • Handled administrative duties to ensure smooth running of operations in the hospital. • Ensured that every visiting patient was duly registered electronically on the EMR. • Consulted with visiting patients Health Insurance Companies for Patients eligibility to access care in the facility. • Rendered topnotch customer service to visiting patients. • Attended to patients’ enquiries over the phone and in person. Secretary, Komu Babaode High School, Komu, Oyo State. (October 2018 - October 2019) Responsibilities; • Typed, prepared, and collated reports. • Organized and attended meetings on behalf of the Head of School. • Maintained effective record keeping. EDUCATION: • Licensed Human Resource Professional (HRPL) Chartered Institute of Personnel Management of Nigeria (CIPMN) (2021 – 2023) • Diploma in Human Resources Management (CPD) (2023) Alison • B.Sc (Hons) Biomedical Sciences (2nd class upper) Specialized in Human Physiology University of Ilorin, Kwara State, Nigeria. -) • Senior Secondary School Certificate (SSCE) St. Louis Grammar School, Ikere, Ekiti State. -) Primary School Certificate (FLSC) Peace and Joy Model School, Ikere, Ekiti State. -) • LEADERSHIP EXPERIENCE: • • • Vice President, NDLEA/NYSC Drug Free Club. (2018/2019) Financial Secretary, National Association of Christian Basic Medical Sciences (NACBAMS) Library Prefect, St. Louis Grammar School Ikere, Ekiti State. -) (2009/2010) PERSONAL ATTRIBUTION: Friendly yet professional. Fluent in English. CERTIFICATION: • Chartered Institute of Personnel Management of Nigeria (CIPMN) Associate Member • Diploma in Human Resources Management (CPD) • Million Leaders Mandate, Work-Life Balance • National Youth Service Corp Discharge Certificate (2019) REFERENCES: Available on request. Alison Issued by John C. Maxwell (2022)