Olajide John Olukayode

OLAJIDE JOHN OLUKAYODE Current Location: Lagos, Nigeria Mobile Number: (- Email:-PROFILE SUMMARY Experienced IT Support Professional with a strong foundation in customer support. Proven expertise in optimizing technology environments, diagnosing and resolving hardware and software issues, enhancing network security and safeguarding digital assets. WORK EXPERIENCE Contemporary Group Limited | Lagos, Nigeria | I.T. Support Manager May 2015 – October 2023 • • • • • • • Maintained a highly available IT infrastructure with an 85% uptime record over a 27-month period. Lead the IT Team to provide timely and accurate responses for all incidents and requests Establish and educate others on controls and protocols for systems and IT operations management. Worked with technical teams and external vendors to provide optimal operational support for company operations and service. Regulated access to safeguard information in files by monitoring the use of data files Provided training and awareness programs for employees on information security best practices Manage company’s website and social media accounts OILGSCS | Lagos, Nigeria | Systems Support Personnel March 2012 – November 2014 • • • • Managed all documentation and drafted weekly project communication reports which were presented at meetings Spoke daily with customer personnel ensuring that contract protocols were satisfied Monitored system performance and identified potential issues before they impacted users Provided technical training and on-boarding to new staff Kentech Animation Studios | Lagos, Nigeria | I.T Support Specialist June 2010 – January 2012 • • • • • Documented customer support processes and procedures resulting in a 75% reduction in customer support errors Data Entry Software Sales Implemented IT help desk systems and tools resulting in a 35% improvement in IT support response time. Assisted in the development of Annual electronic year book project for various clients Pulsarnet Communications Limited | Lagos, Nigeria | I.T Support Engineer February 2009 – April 2010 • • • • Performed repairs on computers and other peripherals. Set up and configured computer hardware and Install software. Monitor and maintained computer systems and networks. Provided support for technical issues with software or hardware. EDUCATION Bachelor of Science in Information Technology National Open University of Nigeria, Lagos, Nigeria 2019 National Diploma in Computer Science Lagos State Polytechnic, Lagos, Nigeria 2013 SKILLS • • • • • • • • • • • • • • • • Technical support Customer Support Sales Data entry Google Sheets I.T infrastructure management IT Documentation User account management and access control End User Training Strong communication and interpersonal skills Email Management Project coordination Social Media Marketing Email Marketing Lead Generation Digital marketing