Olagunju Abisola Olalekan

ABISOLA OLAGUNJU CONTACT APPLICATION MANAGER - PROFILE - Detail-oriented and tech-savvy professional with a strong background in application support, digital communication, and remote administrative management. Proven ability to resolve technical issues efficiently, manage virtual operations, and support teams across various functions. Adept at working independently with precision and professionalism, while delivering high-quality solutions. Committed to contributing to organizational success by leveraging strong technical skills, problem-solving abilities, and a proactive mindset. EDUCATION 2016 - 2021 LADOKE AKINTOLA UNIVERSITY B.Tech in Mechanical Engineering SKILLS Project Management Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking CERTIFICATION WORK EXPERIENCE FMDQ GROUP PLC Application Management Officer 2024 - PRESENT Provided remote support for internal applications, resolving software-related issues and contributing to increased system efficiency and reduced user downtime. Managed ticket queues efficiently, ensuring prompt assignment and follow-up, which improved response time, enhanced service delivery and improved user satisfaction. Developed and maintained comprehensive technical documentation for systems and workflows, improving team efficiency and knowledge transfer and operational continuity Conducted proactive maintenance on websites and portals, enhancing system performance and security, and helping achieve 99.99% uptime across critical platforms. Resolved customer complaints promptly by collaborating with relevant stakeholders, ensuring swift issue resolution and improved client satisfaction. Developed processes for efficient workflow management, resulting in increased productivity. Executed live application deployments with precision, maintaining system stability and minimizing downtime. Authored command-line scripts for automated database backups and secure transfer to a central server, reducing data loss risk, ensuring data availability, and supporting business continuity during system failures. ITIL 4 Foundation FMDQ GROUP PLC REFERENCE Available on request 2022 - 2024 Application Management Support Officer Provided hands-on support for enterprise software applications, resolving technical issues and improving overall system functionality across departments. Monitored, reviewed, and managed Helpdesk ticket queues, categorizing and escalating issues to appropriate teams which led to reducing ticket backlog and improving resolution efficiency. Conducted regular maintenance on websites, trading systems, and internal portals, contributing to increased system reliability and user satisfaction. Diagnosed and resolved system and software-related issues, minimizing downtime and ensuring continuous business operations. Developed, documented, and communicated technical procedures and system workflows, streamlining internal processes and improving knowledge transfer among team members. LOEWE TECHNOLOGIES Marketing Manager & Specialist Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitor and maintain brand consistency across all marketing channels and materials.