Olagoke

MERCY ADEDIWURA OLAGOKE EDUCATION Chartered Institute of Environmental Health and Safety, Nevada, USA Graduate Diploma  Health Safety and Environment (HSE LEVEL 3) Graduation: January 2025 Chartered Institute of Contract Project and Facility Management, Ghana Post Graduate Diploma  Project and Facility Management Graduation: January 2025 Chartered Institute of Customer Relationship management Chartered Post graduate diploma  Customer Relationship Management Graduation: January 2025 Universal School of Aviation Aviation Law and Aircraft types: Emergency and safety procedures  Cabin Crew Ab-Initio Course and license Graduation: January 2024 Obafemi Awolowo University, Ile-Ife, Osun State Bachelor’s Degree Type: Major  B.A Literature-in-English Graduation: July 2023 Ambassadors College, Ile-Ife, Osun State Secondary School Education  High School Diploma Graduation: July 2016 WORK AND EXPERIENCE National Youth Service Corps, Ipetumodu Osun State – Corps Liaison Officer November 2024– February 2025 • Implemented an effective communication strategy, resulting in a 30% increase in corps member engagement and participation. • Supervised and guided a teams of community development society president, providing mentorship and support to ensure successful project execution. Oduduwa University, Ipetumodu, Osun State – Office Assistant (Registry) April 2024– November 2024 • Collaborated with colleagues to achieve departmental goals. • Assisted with planning and execution of events, such as conferences and seminars. • Maintained accurate and up-to-date records, including students’ information, course schedules and departmental document. Obafemi Awolowo University, Campus Pharmacy, Ile-Ife, Osun State – Sales Representative • • August 2023– October 2023 Consistently received positive feedback from customers, with a 95% customer satisfaction rating. Developed and demonstrated in-depth knowledge of pharmaceutical products, providing accurate and helpful information to customers. TREASURELAND Mart, Obafemi Awolowo University Ile-Ife, Osun State – Assistant Manager • February 2023 – Present Hired and trained 4 sales attendants for easy shift-based work hours, orientation for the new recruits and training of employees to boost employee’s performance in productivity • Increased customer satisfaction by 70% and improved customer experience by achieving #3 ranking provision store in the hall’s residence for 2022/2023 academic session • Assisted in the overseeing of inventory activities, including ordering, requisitions, and re-stocking of products INDEEGO Restaurant and Lounge, Oduduwa Estate, Ile-Ife, Osun State – Waitress January 2022– February 2023 • Upsold drinks and meals boosting revenue and profit. • Introduced customers to new menu items and successfully built and fostered customer relationships • Exercised great communication skills by effectively listening to customers, giving clear directions and avoiding misunderstanding. Institute of Education OAU, Ile-Ife, Osun State – Office Assistant (part-time) • • • February 2020 – June 2021 Reported to the director and handled a wide range of day-to-day tasks Proofread and prepared documents for important events and displayed accuracy Provided administrational support to the secretary of the institute to ensure fast delivery of tasks INFINITY Prints, Obafemi Awolowo University Ile-Ife, Osun State – Sales Representative May 2018– November 2019 • Worked as a sales representative for a popular printing press on the university campus • Implemented effective sales and marketing strategies to gain new clients and keep existing ones • Handled all customer inquiries with professionalism and care • Followed up with prospective clients and was responsive to questions VOLUTEERING EXPERIENCES Nigerian Red Cross Society, Obafemi Awolowo University Ile-Ife, Osun State – Recruitment chairman Feb.2023 - Aug. 2023 • Recruited over 70 new volunteers within 3 months, increasing the local red cross volunteer base. • Created and implemented a social media recruitment campaign, increasing visibility and promoting red cross programs to a wider audience. Nigerian Red Cross Society Osun State Branch, Osogbo, Osun State – Resources Mobilization Officer Feb. 2025Present • Researching, writing, and managing grant proposals to secure funding • Tracking and reporting on fundraising progress. SKILLS • • • LANGUAGE – English (Reading, Writing, and Speaking) Yoruba (Fluent) French (Beginner) TECHNOLOGY – (Microsoft Office, Google Office, G-Suite) SOFT SKILLS – (Team Player, Emotional Intelligence, Excellent Communication, Exceptional Customer Service Management, First Aid and Crisis Management, Positive and Problem Solving, Interpersonal Skills, Flexibility and Adaptability) TRAINING AND CERTIFICATION • TRAINING – ALX, Virtual Assistant Program (September, 2022) Customer Relationship Management (Date Received: May, 2022) Jobber man soft skill Training (Date Received: July 2022) • CERTIFICATION – Practical First Aid (Date Received: July, 2021) National Youth Service Corps (Date Received: January, 2025) • INTERNSHIP – Human Resources Management (Date Received: OCT, 2019) Human Resources Management (Date Received: December 2022- July 2023)