Olaedo Joy

Joy Uche Virtual assistant/customer service support Lagos-- am a focused and talented customer support specialist with more 3years experience as well as a sales representative who is enthusiastically dedicated to exceeding expectations and maintaining robust and productive working relationships while recognizing and promoting business value. I am an innovative and goal oriented person with solid and tenacious work ethic. An awesome human who believes in continual self-development, balancing multiple tasks in environments that are time-sensitive, besides providing high profile interpersonal skills and top-level organizing approach. I have worked with Companies in an official and unofficial capacity to help facilitate healthy and longterm relationships between them and their customers. I am readily available and can work more than 40hrs in a week. PROFESSIONAL SKILLS 🔴Customer happiness enthusiast Digital and social media marketing Generating leads Result oriented E-commerce Live chat, email and phone call responder Answer Product Questions Phone Support Goal/target driven Researching Organizing skills • High profile interpersonal skills • CRM software tools Time Management Data Entry Work Experience Data Analyst Transsion Holdings Tecno Mobile - Lagos February 2019 to October 2021 Managed daily data entry/analytics tasks using Google sheets and Excel. • Transferred data from paper formats into computer files or database systems. • Created spreadsheets with large numbers of figures without mistakes. • Verified data by comparing it to source documents. • Retrieved data from the database or electronic files as requested • Performed regular backups to ensure data preservation. Education Bachelor's degree in Public Administration University of portharcort - Port Harcourt August 2013 to September 2017 High school diploma or GED Skills • Research • Microsoft Powerpoint • Project Management • Customer relationship management (2 years) • Data entry (1 year) • Human Resources (3 years) • Program Management • Customer Service • CSR (2 years) • Customer Care • Call Center • Bilingual • Customer Support • Business Intelligence (5 years) • Typing (4 years) • Customer service (2 years) • Analysis skills (3 years) • Analytics (3 years) • Data Warehouse (3 years) • Data analysis skills (3 years) • Graphic design (1 year) Languages • Igbo - Expert Certifications and Licenses Social media marketing December 2021 to Present