Oladosu Oluwaseyi Jeremiah

- |- | www.linkedin.com/in/oladosu-oluwaseyi | Abuja OLADOSU, OLUWASEYI JEREMIAH PROFESSIONAL SUMMARY: Tech-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing desktop, network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience by understanding needs of both business and home users. Vast in troubleshooting and support on Windows, Linux, Mac systems, UniFi and Cisco devices. Skills:             Computer Troubleshooting Microsoft Office suite Graphics design Kali Linux OS Google Suite Cisco packet tracer Multi-Functional Printers Data Recovery Web design MS 365 Application Communication Customer Relations             Computer Networking MAC OSX Support VM | Hyper visor Microsoft Active Directory Oracle Database SQL Microsoft Windows OS support Network configuration UniFi Workflow Automation (Zapier) Incident Management Maintenance and Repair Recordkeeping   Analytical Skills Problem-Solving   Testing and evaluation Hardware and Software Configuration   Broadband Routing and Switching   Cybersecurity TCP/IP, VLAN, VPN EDUCATION LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY, OGBOMOSO B. Tech, COMPUTER ENGINERING | 04/2022 Grade: Second class upper OGUN STATE INSTITUTE OF TECHNOLOGY, IGBESA NATIONAL DIPLOMA, COMPUTER SCIENCE | 08/2015 Grade: Upper class WORK HISTORY IT SUPPORT & NETWORK ADMINISTARTOR 06/2024 – 11/2024 Gracetech Group Limited (Accesspowersystems) | Abuja  Monitor and maintain computer systems and networks.  Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice, including installation and configuration of software and hardware; existing servers and network infrastructure.  Provided Cisco & Ubiquity Switches and Routers support and administration.  Configuring and backing up of network devices; Switches, Routers, Access point, WiFi Extenders, Windows server.  Manage an IT support team to carry out tasks.  Replace computing device parts as required.  Provide support for new applications including procedural documentation and relevant reports.  Provide training as required to users.  Monitor, evaluate the efficiency and effectiveness of infrastructure and risk assess service delivery methods and procedures.  Email account for new users' accounts and profiles and deal with password issues.  Initiated remote support scope and tools to other branches, using Rustdesk for remote support.  Prioritize and manage many open cases at one time.  Establish a good working relationship with customers and other professionals, such as software developers.  Test and evaluate new technology.  Conduct electrical safety checks on computer equipment.  Configuring and responding to service tickets. IT SUPPORT TECHNICIAN 06/2023 to 06/2024 Hortech Integrated Worldwide | Abuja  Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Ethernets.  Used ticketing systems to manage and process support actions and requests.  Translated complex technical issues into digestible language for non-technical users.  Explained security measures in simple terminology to help users understand malware and phishing threats.  Removed malware, ransomware, and other threats from laptops and desktop systems.  Responded to customer inquiries and provided technical assistance over phone and in person.  Installed, configured and maintained computer systems and LAN/WAN network connections, Firewalls.  Collaborated with vendors to locate replacement components and resolve advanced problems.  Configured hardware and software devices to set up work stations for clients.  Offered assistance in implementing and developing training programs.  Sales of computers and spare parts to clients. TECH FACILITATOR 11/2022 to 01/2023 AIIVON Innovation Hub | Makurdi. Nigeria.  Identified areas in need of improvement and implemented solutions.  Developed and implemented organizational systems to better manage training documentation and progress reporting.  Worked with the committee to design a marketing strategy.  Taught a couple of student computer operation, basic maintenance tip, Microsoft Office and G-suite.  Designed a portable curriculum to enhance learning. IT SUPPORT PERSONNEL 01/2017 to 09/2017 Mutual Alliance Mortgage Bank | Abuja.  Deployed a LAN based software for quick chat and file exchange, reducing the need for moving from desk to        desk in order to exchange files. Troubleshoot computer and gadget Provide occasional out of hours support. Collaborated with supervisors to escalate and address users’ inquiries or technical issues. Setup printers, scanner sharing on the network. The use of TeamViewer to grant remote access superiors on admin related issues. Configured hardware, devices, and software to set up work stations for employees. Configured hardware, software to set up work stations and granted system permissions to new employees. IT SUPPORT – INTERNSHIP 01/2016 to 01/2018 Nigerian Communications Satellite Ltd. | Abuja  Delivered technical support by handling range of routine and special requirements.  Maintained servers and systems to keep networks fully operational during peak periods.  Researched and identified solutions to technical problems.  Setting up of Antenna and Configuration of broadband modems.  Installed and configured operating systems and applications.  Configured and tested Routers and Switches.  Maintained documentation and resources regarding problem resolution for reference in future instances.  Managed a team of 5 people in troubleshooting, re-Crimping, Labelling of network cables, LAN ports (RJ45), Patch-panels and Access points and Hosts/Devices.  Assisted with special events and programs. CERTIFICATIONS & BADGES  Oracle Database Administrator 1Z0-082 in-view  Cisco Network Technician, in-view  Introduction Ethical hacking, Udacity 2025  Health, Safety and Environment Level 1,2,3 from ISPON, 2025  Cisco routers and switches configuration – 2024  CCNA – Device initial configurations and commands 2024  Introduction to Cyber Security from Cisco, 2024  IT Support Professional by Google, 2023  CompTIA A+ Alison, 2023  Microsoft Excel, Word, Power Point from Alison 2023  The Fundamentals of Digital Marketing from Google Digital Skill Training, Jan. 2023  CompTIA Cloud A+ Basic Alison, 2022  Cisco Networking Academy (Networking Small offices and Home) (2),- LEADERSHIP ROLES      DO-DEEL (DIGITAL ONBOARDERS) CDS NYSC, President, 2023 CAC CHAPEL LAUTECH, Music Director, 2021 Faculty of Engineering representative 2021 Asst. Choir Coordinator, 2019 Computer Student Fellowship,- REFERENCES Olaide Abodunrin – Network and Infrastructural Engineer Depth Technologies Ltd. Engr. Akintade Jeremiah – HSSE advisor, Shell Portharcourt.