I currently work as part of Microsoft Cloud Customer Service and Support (CSS) providing 3rd tier technical support to Fortune 500 companies by delivering solutions to clients to support them
with setting up, fixing or improving their Azure IT Infrastructure through taking ownership of all Cloud specific support activities and providing assistance to the solutions development and management teams.
Versatile IT professional, sound knowledge of Cloud Technology and worked in collaboration with a global pool of Microsoft Azure Subject Matter Experts to assist and advise in developing Proof of Concepts in Azure related cloud Services.
Within my role, I have developed excellent communication skills and have had a lot of experience in working with clients daily. I can explain technical information carefully to non-technical users.
I have a very logical and technical mind; I have excellent time management skills and an ability to prioritize the most important tasks. I am very organized and can multi-task and project manage new systems