I am a dedicated IT Support and Systems Administrator with over four years of hands-on experience managing, maintaining, and improving IT environments across multiple organizations. I specialize in delivering reliable technical support, ensuring system uptime, and providing secure, efficient technology solutions that enable teams to work without interruption. My background covers a wide range of responsibilities from end-user support and network maintenance to server administration and documentation—making me a versatile and dependable technology professional.
Throughout my career at Synergy Network Consulting, New Waves Ecosystem, and Lagos Building Investment Company, I have consistently supported users, monitored IT infrastructure, and resolved technical issues across hardware, software, networks, and cloud-based systems. I have extensive experience installing and configuring computers, servers, printers, and scanners; managing Windows Server and Active Directory environments; conducting routine backups; troubleshooting performance issues; and ensuring compliance with security and licensing policies. I also contribute to IT upgrade projects and process optimization, helping organizations improve productivity and reduce downtime.
In addition to my technical skills, I bring strong communication and customer service abilities. I excel at breaking down complex technical issues into simple explanations, staying patient under pressure, and ensuring users feel supported throughout the troubleshooting process. I understand that good IT support is not only about fixing problems but also about creating a positive experience and building trust with users.
My skill set includes Active Directory administration, Microsoft 365, Windows Server management, software deployment, network troubleshooting, data backup and recovery strategies, documentation, and IT project coordination. I am also continuously improving my technical knowledge through certifications and courses in cloud computing, cybersecurity, SQL and Wireshark.
I am detail-oriented, adaptable, and committed to delivering efficient solutions. Whether I am resolving a user issue, configuring a system, or supporting an IT project, I focus on accuracy, reliability, and making sure technology works seamlessly for everyone.
I am now seeking an opportunity where I can bring my technical expertise, problem-solving skills, and service-oriented mindset to a team that values reliability, growth, and continuous improvement.
If you want a shorter version, a more casual tone, or something tailored to a specific job role, I can rewrite it.