Oladele Rukayat

RUKAYATOLADELE Vi r t ual Assi st ance| |Cust omerSer v i ce| |Admi ni st r at i on| | Sal esAndLead Gener at i on PROFESSI ONALS UMMARY Ver sat i l e, dedi cat edanddet ai l or i ent edVi r t ualAssi st antwi t haboutoney ear ofexper i ence,r ef i ned my ski l l si n pr ov i di ng except i onalsuppor tand ensur i ngef f i ci entpr oj ectcompl et i on.Myj our neyhasal l owedmet odev el op akeenunder st andi ngofest abl i shedpr ocedur esandpr act i ces,enabl i ngme t oexceedcust omerexpect at i onsconsi st ent l y .Passi onat eaboutbui l di ng st r ong r el at i onshi ps, del i v er i ng out st andi ng cl i ent exper i ences, and cont r i but i ng t o busi ness gr owt h. Wi t h f oundat i onal exper i ence i n or gani zat i onalsuppor t ,communi cat i on,and pr obl emsol v i ng, eagert o cont i nuel ear ni ngandexpandi ngmyski l lsett omakeameani ngf uli mpacti n f ast pacedv i r t ual env i r onment s. RELEVANTSKI LLS Vi r t ual Assi st ance/ Admi ni st r at i v eDut i es  Ski l l ed i nusi ng communi cat i onand wor kspacemanagementt ool s such as Zoom,Loom,Sl ack,Cl i ckUp,Monday . com,Tr el l o,Zoho, HubSpot , Fr eshdesk, Googl eSui t e, andmor e.  Communi cat es i nnov at i v e appr oaches and pr ocedur es t hatwoul d i ncr easet heef f i ci encyofpr ocessesandpr oduct st oi ncr easeour r et ai ni ng/ managi ng/ r ecov er i ngr ecor ds.  Ensur essmoot hoper at i onofof f i ceequi pment ,managesi nv ent or i es, or der s/ r epl acesequi pment , andhandl essuppl i esasneeded.  Dev el oped an i mpr ov ed moni t or i ng sy st em t hatal l owed f orr api d i dent i f i cat i onofi t emsandmat er i al sr equi r i ngr est ocki ng.  Mai nt ai ns a det ai l ed cal endart o or gani ze schedul es,t asks,and appoi nt ment s,setup meet i ngs wi t h consi der at i on f ort i mezone di f f er ences, andsendpr ompt sandr emi nder s.  Good knowl edge ofr epor twr i t i ng,r esear ch,and r ecommendi ng ef f i ci entandi ndust r y r el at edf i ndi ngs.  Handl es addi t i onaladmi ni st r at i v et asks,dat a management ,and suppor tt oensur et heof f i cer unssmoot hl y . Cust omerSer v i ce  Hel pedmanagecont r act st omeetcust omerexpect at i ons, l eadi ngt oa 40%i ncr easei nupsel l success  Assi st ed i ni mpr ov i ng cust omert r ustand engagement ,i ncr easi ng v endorsel ect i onby10%  Recogni zedf orpr oduci nghi ghqual i t y ,t i mel yr epor t s,demonst r at i ng at t ent i ont odet ai l , andpr ov i di ngexempl ar ycust omerser v i ce  Del i v er ed except i onalcust omerser v i ce,per f or med dat a ent r y ,and pr ocessed or der s f or mul t i pl e cl i ent s, consi st ent l y exceedi ng expect at i ons.  Coor di nat edout goi ngandi ncomi ngcl i entcal l st opr ov i denecessar y suppor t ,moni t or ed cl i entneeds and act i v i t i es,and ensur ed cl i ent sat i sf act i on  Ef f i ci ent l yaddr essedandr esol v edcust omeri ssues,ensur i ngahi gh l ev el ofcust omersat i sf act i onandr et ent i on. Sal es&LeadGener at i on  Ski l l edi nusi ngav ar i et yofsal esandmar ket i ngt ool s,suchas emai lmar ket i ng sof t war e,l ead gener at i onpl at f or ms,and sal es aut omat i ont ool s.  St r ong knowl edge ofv ar i ous emai lmar ket i ng t ool s:Leml i st , bi r dsend, Sendi nbl ue, Mai l chi mp, Keap, Get r esponseandmor e.  Capabl eofr eachi ngoutt ol eads,bui l di ngapi pel i neofpr ospect i v e cust omer s, andmanagi ngcust omeri nt er act i ons.  Upsel lcust omer st hr ought her ecommendat i onofpr oduct st hat meett hei rspeci f i cneeds  Fami l i arwi t hconduct i ngmar ketr esear ch, anal y zi ngi ndust r yt r ends, andi dent i f y i ngnewsal esoppor t uni t i es.Eagert oappl yandexpand t heseski l l si napr of essi onal set t i ng.  Hi ghl yor gani zedwi t ht heabi l i t yt o managemul t i pl el eadsand sal esact i v i t i esef f i ci ent l y .  Ski l l edati dent i f y i ngpr obl emsi nt hesal espr ocessanddev el opi ng ef f ect i v esol ut i onst oov er comeobst acl es. Resear ch  Abl et owor kwi t hmanyki ndsofcl i ent si nawi dev ar i et yoff i el ds. Excel l entatr esear chi ngcl i ent s'br ands,i ndust r i es,andmar ket s v er yqui ckl yandef f i ci ent l y . Leader shi pandManagement  Abi l i t yt oi nf l uence,at t r act ,bui l dr el at i onshi ps,andr et ai nt al ent s; coach, dev el op and suppor t empl oy ees at al lt i mes, and pr of essi onal l yt oy i el d a gr eatt eam,f aci l i t at et eamwor k,and ev ent ual success. Communi cat i on  Excel l entwr i t t enandv er balcommuni cat i onski l l s, wi t ht heabi l i t yt o communi cat esubj ect st oadi v er seaudi ence. WORKHI STORY Apr2024t oSal es/ Cust omerSer v i ce/ LeadGener at i on pr esent I NDEPENDENTCONSULTANT Oct2023t oSoci al Medi aManager Dec2023 NYSCCAMP( Pl at oon6) EDUCATI ON Oct2023 Bachel orofSci encei nEducat i on:Chemi st r y Uni v er si t yofI l or i n, I l or i n-Kwar aSt at e TRAI NI NGANDCERTI FI CATI ONS Di gi t alWi t chSuppor tTr ai ni ng  OnDemandI TSki l l s( CRMs/ Wor kf l owt ool s, Appoi nt mentSet t i ngs, Tel emar ket i ng/ Col dCal l i ng, LeadGener at i on, Emai l Managementand mor e)