Oladele Abioye

Oladele Abioye Role: Customer Support Specialist | Virtual Assistant | Airbnb Cohost Short-Let Property Manager Professional Summary A detail-oriented and proactive Virtual Assistant, Airbnb Cohost & Short-let Property Manager with 3 years of experience managing short-let properties. Skilled in guest communication, cleaning coordination, online booking management, and customer service. Known for maintaining high occupancy rates, quick response times, and delivering five-star guest experiences. Passionate about helping hosts and property owners maximize their income while ensuring smooth daily operations remotely. Core Competencies • Guest Communication & Booking Management • Cleaning & Maintenance Coordination • Customer Service & Issue Resolution • Dynamic Pricing & Occupancy Optimization • Property Inventory & Owner Reporting • Listing Setup & Optimization (Airbnb, Booking.com) • Virtual Team Coordination • Financial Tracking & Reporting Technical Skills & Tools Property Management: Airbnb, Booking.com, VRBO, Guesty, Hostaway, iGMS Pricing & Analytics: PriceLabs, AirDNA Communication: WhatsApp Business, Slack, Gmail, Zoom Organization: Google Sheets, Notion, Trello, Asana, monday.com Finance: QuickBooks, Wave, Google Sheets Design & Marketing: Canva, ChatGPT, Instagram, Facebook Pages Professional Experience Virtual Co-Host / Property Manager (Freelance) Remote | 2022 – Present - Managed multiple short-let properties ensuring high guest satisfaction (4.9/5 ratings average). - Oversaw cleaning coordination, online bookings, and guest communication via Airbnb and WhatsApp. - Created digital guest guides and optimized listings to boost occupancy and revenue. - Monitored finances, handled reports, and maintained organized property data remotely. Customer Service & Virtual Assistant Remote | 2020 – 2022 - Provided administrative and guest communication support for property owners. - Assisted with bookings, inquiries, and maintenance coordination. - Improved response time and client satisfaction by implementing structured communication tools. Education B.Sc. Economics — Olabisi Onabanjo University Certifications • Airbnb Co-Host Fundamentals — Airbnb Learning / Udemy • Virtual Assistant for Real Estate — Coursera • Customer Service Excellence — Alison • Google Workspace Productivity Certificate References Available upon request.