OLADEJI RUTH IBUKUNOLUWA
No 26 kings avenue, Bermil street,ojodu berger, Lagos state- |-
Objective
"To obtain a challenging and rewarding position in a dynamic organization where my skills and
experience can be utilized to contribute to the growth and success of the company, while also
enhancing my professional skills and personal growth."
Education
The Federal Polythecnic Ado-Ekiti
HND Business Administration & Managements
2019
The Federal Polythecnic Ado-Ekiti
OND Business Administration & Managements
2017
Uncle Steve Comprehensive College, Mowe, Ogun State
Secondly Certificate
2013
Command Children School, Oshodi Lagos State
First School Leaving Certificate
2006
Experience
Thehaircaterers
May, 2022 - Till Date
Customer Care Representative
Respond to customer inquiries, complaints, and feedback via phone, email, and chat.
Resolve customer issues in a timely and effective manner, ensuring high levels of customer
satisfaction.
Provide product information and technical support to customers.
Collaborate with other departments to resolve complex customer issues.
Identify and escalate critical issues to the appropriate department.
Assisted with the development of customer service procedures and guidelines.
Conducted customer satisfaction surveys to identify areas for improvement.
Resolved customer issues and ensured customer satisfaction.
Maintain accurate and up-to-date records of customer interactions and follow-up activities.
Funsoa Alese & CO (Solicitor)
December, 2021 - May, 2022
Secretary
Provide administrative support to executives, including scheduling meetings, managing
calendars,arranging travel, and preparing reports.
Answer and screen phone calls, respond to emails, and maintain files and records.
Draft and edit correspondence and other documents as needed.
Coordinate with other departments and external parties to ensure seamless communication
and collaboration.
Perform general office duties, such as ordering supplies, processing mail, and maintaining
office equipment.
Assisted in the preparation and distribution of reports, presentations, and other documents.
Ordered and maintained office supplies and equipment.
Trained and supervised junior secretaries and administrative staff.
Managed and updated company databases, filing systems, and other administrative records.
NYSC Kwatashi Academy Kotorkoshi,Bungudu, Zamafara State
Teacher
February, 2020 - March, 2021
Assisted lead teacher in the planning and implementation of lessons for a fourth-grade class.
Conducted small-group instruction and provided individualized support to students with
learning needs.
Assisted with classroom management and discipline as needed.
Observed and evaluated student progress through informal and formal assessments.
Participated in parent-teacher conferences and provided updates on student progress.
A1 Joe NIG. LTD Ado-Ekiti
January, 2017 - June, 2017
Sales Representative
Generated leads and identified new business opportunities, resulting in increase in revenue in
the first year.
Built and maintained relationships with clients, resulting in a 90% retention rate.
Conducted product demos and presentations to potential clients, resulting in a 70% conversion
rate.
Negotiated contracts and closed deals, resulting in an increase in sales.
Managed accounts and provided exceptional customer service, resulting in a 95% satisfaction
rate.
Conducted sales calls and meetings with potential clients.
Supported the sales team in achieving monthly and quarterly targets.
Provided exceptional customer service and resolved client issues in a timely and efficient
manner.
Skills
Excellent communication skills, both written and verbal.
Strong problem-solving skills
Ability to work great in a fast-paced environment
Proficient in using customer service software and CRM tools
Ability to work independently and as part of a team
Strong organizational and time management skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with various office equipment (fax machines, copiers, scanners)
Good sense of priority
Detail-oriented and highly accurate
Good interpersonal relationship and effective communication skill.
High sense of discipline and integrity
Jobberman soft skill; training (2020)
Side hustle internship programme Cohort 5.0 on Microsoft word,powerpoint and excel) (April 9, 2022
till date)
Data Science and Analytics Training (python) By data Camp team (ongoing)
ALX Software Engineering Programme ( ongoing)
Reference
Mrs Adefunmilola Ademiluyi - Upwork
Virtual Assistant-
