Oladayo Samuel Fayemi

Olaadayo Fayemi Lagos, Nigeria | --| linkedin.com/in/fayemi-oladayo-b6943a267 SUMMARY Customer-focused orientation with 2 years of experience facilitating professional front desk operations. Thoughtful service-oriented employee developing positive relationships with guests and promoting customer loyalty. Customer-focused Hotel Front Desk Coordinator with over 2 years of experience in hospitality management. Strong knowledge of front desk operations. Recognized for developing positive relationships with employees and guests to promote customer loyalty. EDUCATION Ekiti State University – Ado-Ekiti, Nigeria BA, Religious Studies January 2009 – March 2013 Gurudemy College – Lagos, Nigeria UI\UX April 2023 – September 2023 WORK EXPERIENCE Front Desk Assistant Bolt – Lagos, Nigeria ● ● ● ● ● ● ● May 2022 - Present Maintained organized and clean front desk area to promote professional working standards and environment. Implemented feedback from customer surveys to improve the front desk service quality. Maintained detailed records of guest registrations, payments, and services requested. Greeted guests warmly and provided efficient check-in and check-out services. Coordinated responses to guest needs by working with housekeeping, room service, and maintenance. Represented brand and upheld high standards of quality and service. Increased guest satisfaction ratings through prompt and quality service. SKILLS ● Word Processing ● Decision-Making ● Tourism Knowledge ● Reservations ● Phone and Email Etiquette ● Effective Communication ● Administrative Skills ● Teamwork and Collaboration ● Transportation Arrangements ● Written Communication ● Data Gathering ● Event Coordination ● Problem-Solving ● Effective Planning ● Communication ● Problem-solving abilities ● Research ● Football INTERESTS ● Reading Books ● Networking ●