Olachi Nnenna Onuorah

Olachi Onuorah She • House 34 Major E. E. Effiong Army post Housing Estate Kurudu, Abuja, FCT • -/- •- PROGRAM COORDINATOR Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. WORK EXPERIENCE NORAH HOMES LIMITED • Abuja, Nigeria • 04/2016 - Present Norah Homes is a construction company committed to delivering affordable and quality turnkey housing. PROGRAM COORDINATOR • Assist with planning and coordination of company's building projects and activities. • Work to keep building projects on schedule, within stated budgets and functioning smoothly. • Oversee the building budget, including tracking billing, payments and other financial transactions. • Facilitate positive relationships between the company's team, the Clients, departments within the organization, and all other involved parties. • Manage marketing and communications (media relations and properties) VISAFONE COMMUNICATIONS LTD • 08/2010 - 12/2015 Telecommunication. RETAILS ACTIVATION OFFICER • Generate new deals for developing markets in strategic locations to push retail sales and activation of company’s products. • Conduct competitive research, to find out competitors’ strategy for implementing retail and dealer sales within the region. • Monitor, analyze and report market trends within the region. • Develop and build relations with strategic clients within the regions. • Interfacing with operations for prompt service delivery to corporate customers within the region. • Visit clients regularly once a relationship has been established to consolidate the relationship. • Continuous development of effective strategies to acquire new corporate customers within the sector. • Identified potential markets and market segments with desired customers and gaps for optimum product demand. • Provided technical support for customers during the activation process. • Analyzed data from customer surveys to determine the effectiveness of activation processes. • Presented findings to management and executive leadership and fielded questions to help refine strategies. • Compiled targeted or exhaustive marketing data based on the needs of specific research projects. • Assisted with designing, developing, and executing marketing campaigns to drive product activations. CUSTOMER CARE EXECUTIVE • Ensure customer satisfaction at every interaction. • Manage existing client and new. • Ensure customer retention. • Resolve customer issue and compliant. • Resolve call related issues. • Collate data base of clients • Follow-up on customer issues • Introduce new products and information to client. ETISALAT • 04/2010 - 08/2010 SIM REGISTRATION OFFICER • Registration of SIM cards and marketing of company's products. • Assisted customers with forms preparation and submission requirements. • Completed data entry tasks accurately and efficiently. • Updated existing customer records as per changes in personal details or preferences. EDUCATION B.Tech. Microbiology in Microbiology FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI • Owerri, Nigeria West African Examinations Council in Sciences COR-MARIAE GIRLS' COMPREHENSIVE SECONDARY SCHOOL • Umungasi, Aba, Nigeria CERTIFICATIONS Project Management Dexa The Open University AWARDS & SCHOLARSHIPS Best Customer Care Agent Visafone Communications Limited SKILLS Budget ​Management, Client ​Relationship ​Management, Communication ​Skills, Customer ​ Care, Customer ​Relationship ​Management, Data ​Management, Leadership, Lecturing, Market ​Analysis, Marketing, Microbiology, Project ​Coordination, Retail ​Sales, Sales, SIM ​Card ​ Registration, Team ​Management