Olabode Malaolu

OLABODE MALAOLU   - |- Summary Experienced and results-oriented Business Analyst with a strong background in IT, offering over 5 years of expertise in driving business process transformation and operational optimization. Proven track record in analysing large datasets to enhance customer experience by 32% and boost operational efficiency across diverse industries. Skilled in stakeholder management, requirements gathering, and implementing agile methodologies to deliver successful projects within scope, timeline, and budget. Adept at leveraging technical acumen and strategic insights to generate actionable recommendations and drive continuous improvement. Holds an MSc in Project Management and is committed to delivering high-quality solutions that align with organizational goals and foster sustainable growth. Skills Agile Methodology | Business Process Analysis | Stakeholder Management | Requirements Gathering | User Stories | Process and Gap Analysis | IT Systems Management | Operating Model Design | Use Cases Development | Research & Development | Budgeting and Forecasting | RAID Monitoring | Process Flow Mapping | Stakeholder Engagement | Risk Management | UAT Testing | SDLC | Data Visualization | Basecamp | Jira | Confluence | MS Project | Dynamics 365 | Visio | PowerPoint | SharePoint | Microsoft Office Suite | Google Workspace | Draw.io | UML Diagrams | SQL | Balsamiq | Civica CX Experience Associate Business Analyst 11/2023 to Current Howard Lock Consulting Ltd Collaborated with senior analysts and consultants to gather and document business requirements using techniques such as interviews and workshops, contributing to improved client decision-making. Conducted data analysis leading to actionable insights, aiding clients across diverse industries in strategic planning and operational efficiency. Prepared and delivered comprehensive reports and presentations that communicated project progress, findings, and recommendations effectively to stakeholders. Identified process improvement opportunities and supported implementation efforts within client organizations, ensuring alignment with strategic objectives. Maintained stakeholder relationships and supported quality assurance through rigorous review and QA checks. Business Analyst 10/2022 to 10/2023 Paradigm Housing Group Led Business Analyst on CRM cases, managing projects like Manage Resale and Mutual Exchange, driving efficiency improvements and enhancing operational workflows. Designed SharePoint solutions to streamline document management, enhancing team collaboration and reducing document retrieval times by 40%. Conducted gap analysis to define AS-IS and TO-BE states, aligning systems with business objectives and improving overall operational effectiveness. Developed user story requirements and facilitated functional testing, ensuring robust system performance and user acceptance. Visualized data and workflow processes, enhancing user engagement and operational transparency by 25%. IT Business Analyst 03/2022 to 09/2022 Alexander Maclean Led implementation of a new Learning Management System (LMS) that improved customer experience by 32% and increased referral rates by 50%. Conducted AS-IS and TO-BE analysis, defining system requirements and contributing to a 20% reduction in operational inefficiencies. Collaborated with cross-functional teams to identify trends and propose data-driven solutions, enhancing decision-making processes. Executed DHW queries with SQL databases, summarizing operational data and providing insights that informed strategic initiatives. Managed UAT and post-release support, ensuring smooth deployment and user satisfaction with minimal issues. PMO Analyst 10/2021 to 01/2022 Tritek Consulting Ltd. Managed full project lifecycle from initiation to closure, ensuring on-time and within-budget delivery of multiple concurrent projects. Implemented RAID log tool to track risks, actions, issues, and dependencies, reducing project risks by 15%. Conducted feasibility studies and created business cases, providing critical insights for project decision-making and stakeholder alignment. Coordinated cross-functional teams including finance, legal, and development to ensure project milestones were met. Utilized Agile and Lean methodologies to streamline service delivery, improving project efficiency by 20%. Business Analyst 12/2017 to 12/2020 Arachnys Info Service Ltd. Collaborated with Client Engagement Managers and Product Owners to define and validate client requirements, facilitating effective business analytics and compliance. Standardized business processes to meet regulatory requirements, enhancing operational efficiency by 30%. Created BI dashboards from real-time data, enabling proactive decision-making and continuous improvement strategies. Managed user story journeys and acceptance criteria using MS Dynamics 365, ensuring alignment with business goals. Facilitated client feedback sessions, fostering continuous improvement and enhancing customer satisfaction by 25% Core Competencies Business Process Analysis | Stakeholder Management | Requirements Gathering | User Stories | Process and Gap Analysis | IT Systems Management | Operating Model Design | Use Cases Development | Research & Development | Budgeting and Forecasting | RAID Monitoring | Process Flow Mapping | Stakeholder Engagement | Risk Management | UAT Testing | SDLC | Agile Methodology | Data Visualization Education and Training MSc Project Management 03/2022 University of West of Scotland B.A. English 09/2013 Ajayi Crowther University Certifications Association for Project Management (APM) Member ID: P- ISO 27001 Foundation Course