Ola Clinton Chibiko
Virtual Executive Assistant-
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Portharcourt, Nigeria
linkedin.com/in/ola-clinton
PROFILE
5+ years of expertise delivering exceptional service, driving growth and success for organizations with
distinction.
Proactive self-starter skilled in administrative support, project management, and customer support.
Excels in providing exceptional service to clients, especially skilled in handling challenging customers.
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SKILLS
Verbal & Written
Communication
Active Collaboration
Organizational Skill
Effective Time Management
Adaptability
Problem Solving
Attentive to detail
Confidentiality
PROFESSIONAL EXPERIENCE
2024/02 – present
Tennessee,
United States
The Authors Journey
Virtual Assistant
Responded promptly to authors' inquiries via chat and email, maintaining a 100%
satisfaction rate.
Managed inbox successfully with clear communication while ensuring timely
responses.
Managed calendar and scheduled appointments with precision and accuracy.
Managed social media account, contributing to a 50% increase in engagement and
follower growth.
Organized and managed authors' databases, increasing data retrieval efficiency
by 100%.
Managed projects using project management tools, including sending follow-up
emails and tracking progress with all authors.
Generated 100+ qualified leads through targeted outreach quarterly, resulting in a
20% increase in client acquisition.
Created and sent marketing emails to prospects, achieving an average open rate
of 72% and a click-through rate of 40%.
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2022/03 – 2023/11
New York,
United States
Black Government Contracting Club
Virtual Assistant
Scheduled appointments with precision and accuracy.
Managed inbox successfully with clear communication.
Efficiently maintained accurate and up-to-date files, achieving 100% organization
and efficiency.
Created captivating presentations for monthly workshops resulting in 80%
attendee engagement.
Managed calendar successfully and ensured schedules were followed resulting in
100% overall productivity.
Crafted meeting agendas, and recorded and documented meeting minutes to
enhance productivity and streamline decision-making.
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2022/11 – 2023/04
Washington,
United States
No More Regrets Inc
Executive Assistant
Scheduled appointments with precision and accuracy.
Managed multiple inboxes successfully with clear communication.
Crafted Canva design templates for monthly bonuses, saving 80% of production
time.
Thoroughly assessed blog posts, audio podcasts, and YouTube videos for content
accuracy.
Managed calendar successfully and ensured schedules were followed, resulting in
100% overall productivity.
Effectively oversaw projects using project management tools from inception to
completion, resulting in a 100% success rate.
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2020/10 – 2022/01
Portharcourt, Nigeria
Cafint Resources Limited
Customer Service Representative
Achieved 100% monthly customer satisfaction and retention.
Guaranteed resolution of investor complaints in 24 hours, boosting satisfaction
and retention.
Handled up to 50 calls daily with professionalism, ensuring efficient
communication and customer satisfaction.
Provided precise and credible data to investors resulting in informed decisions
and increased investment yield.
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2017/02 – 2018/08
Portharcourt, Nigeria
Royal Greenfield Engineering Ltd
Customer Service Representative
Maintained accurate transaction records, resulting in improved financial
reporting.
Resolved daily client complaints and concerns, resulting in improved customer
retention and satisfaction rates.
Delivered comprehensive product and service details to clients, resulting in
increased customer satisfaction and sales growth.
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2015/12 – 2016/11
Portharcourt, Ngeria
Divinity Academy College
Administrative Assistant
Efficiently managed daily student activities and executed various administrative
tasks with meticulous attention to detail.
Achieved peak performance in generating administrative reports and executing
comprehensive reviews.
Maintained accurate and up-to-date files encompassing attendance records,
assessment results, and learning plans.
Enhanced workflow by delegating and supervising clerical and administrative
tasks with measurable productivity improvements.
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EDUCATION
2015
Umudike, Nigeria
Bachelor of Science (B. Sc) in Agribusiness and Management
Michael Okpara University of Agriculture
CERTIFICATES
Administrative Professional
Tips
LinkedIn Learning
Customer Service: Call Control
Strategies
LinkedIn Learning
Teamwork Foundations
LinkedIn Learning
Virtual Assistant Programme
ALX
Customer Service Foundations
LinkedIn Learning
Customer Service: Problem
Solving and Troubleshooting
LinkedIn Learning
Critical Thinking
LinkedIn Learning
Project Management
International Project
Management Professionals
