Okwy Mmesoma Sandra

OKWY SANDRA Abuja, Nigeria--PROFESSIONAL SUMMARY Dedicated virtual assistant and customer support professional with extensive experience in administrative support, customer service, and technical troubleshooting. Adept at managing tasks such as answering inquiries, processing requests, scheduling appointments, and handling complaints. Proficient in CRM tools, Google Workspace, and project management platforms. Committed to delivering exceptional service and improving efficiency. Seeking opportunities to leverage expertise in a dynamic virtual support role. RELEVANT SKILLS Virtual Assistant & Administrative Duties:  Expert in managing calendars, scheduling, and reminders using tools like Calendly, Picktime, Acuity, and Google Calendar.  Proficient in workspace management tools including Loom, Slack, ClickUp, Monday.com, and HubSpot.  Skilled in office equipment management, inventory control, and administrative support.  Experience with remote access tools such as Anydesk, LogMeIn, and Remote for Slides. CUSTOMER SERVICE :  Exceptional service delivery with experience in data entry, order processing, and er service expectations.  Proficient with CRM exceeding custom software such as Zendesk, Freshdesk, and ServiceNow.  Proven track record in upselling, building customer trust, and achieving high engagement rates.  Effective in handling feedback, contributing to knowledge base development, and participating in training to enhance support skills. Leadership and Management Skills:  Strong digital literacy and technology skills.   Adaptable and resilient with a focus on employee development and teamwork. Excellent written and verbal communication skills, capable of addressing diverse audiences.Professional Summary Communication Skills:      Excellent written and verbal communication skills, with the ability to clearly convey information and ideas to diverse audiences. Proven ability to listen actively and respond appropriately, ensuring effective problem resolution and customer satisfaction. Experience in drafting and editing professional documents, reports, and correspondence. Skilled in negotiating and mediating between parties to achieve mutually beneficial outcomes. Ability to adapt communication style to different contexts, including formal and informal settings. WORK HISTORY Junior Consultant: Taope Consult Limited | February 2022 – June 2024  Conducting initial consultations with clients to understand their visa needs  Identifying the most appropriate visa category for clients  Assisting clients in preparing and submitting visa applications  Providing guidance on visa application timelines and deadlines  Helping clients prepare for visa interviews or appointments Office Assistant Worries Kiddies | February 2019 – January 2022       Managing schedules, appointments, and bookings Handling phone calls, emails, and corresp Data entry, filing, and record-keeping Greeting clients, answering queries, and resolving issues Assisting with sales, processing transactions, and handling payments Maintaining stock levels, tracking inventory, and ordering supplies Education BSc in sociology Anambra State university, Nigeria. TRAINING AND CERTIFICATE   Digital witch Virtual Assistance IT support Sep 2017- Nov 2021