Okwudibonye Stephanie

STEPHANIE OKWUDIBONYE Address: Lagos State. Mobile: - Email-www.linkedin.com/in/stephanie-okwudibonye-a SUMMARY: Dedicated Administrative and Human Resource Professional with over 5 years of experience in driving office productivity, enhancing operational efficiency, elevating customer service standards, and fostering team collaboration. A decisive business leader proficient in time and resource management, skilled in project and event management, and committed to maintaining high-quality standards for improved bottom-line results. Strong analytical, organizational, and communication abilities. CORE COMPETENCIES: • Time and Resource Management • Organizational and Administrative Skills • Proficiency in Microsoft Office Tools • Client Relationship Management • Leadership Skills • Technological Aptitude • Project and Event Management • Ring Central, Vicidial, and 3CX • Zendesk, Hubspot, and Zoho PROFESSIONAL EXPERIENCE ADMINISTRATIVE SPECIALIST – Palmpay Limited, Lagos. April 2023 – Present Key Profile: ● ● ● ● ● ● ● ● Conduct contract reviews and manage projects effectively. Oversee facility management and collaborate with government officials. Review budgets for out-of-state offices and manage drivers and fleet. Handle hotel and travel arrangements for staff and visitors. Coordinate with procurement for vendor management and office supplies. Assist HR in recruiting for administrative positions. Develop SOPs for vendors and streamline administrative procedures. Ensure efficient schedule management and adherence to deadlines. HR AND ADMINISTRATIVE MANAGER– Avant Facilities Services Limited, Lagos. June 2021 – March 2023. Key Profile: ● Led all HR efforts related to recruitment, onboarding, and termination. ● Maintained HR files and ensured compliance with regulatory requirements. ● Reconciled benefits and payroll records, resolving issues promptly. ● ● Administered HR policies, updated the employee handbook, and provided employee support. Developed cost-effective recruitment methods aligned with company needs. ● Ensured smooth office operations, supervised travel arrangements, and managed procurement. ● Organized events, monitored office supply inventory, and controlled costs. ● ● Oversaw facilities services and ensured regulatory compliance. Continuously work on developing the most effective and economical recruitment methods and ensure that they align with current and future needs for the company’s human capital. Ensure smooth running of all administrative functions in the country office. Supervise all travel and hotel arrangements for staff and visitors. Ensure functionality of necessary office equipment and requisition new equipment and supplies as needed. Liaising with the procurement department and overseeing the procurement process. Organizing events, including ordering materials and requisitioning meeting spaces. Plan and coordinate administrative procedures and systems and devise ways to streamline processes. Ensure the smooth and adequate flow of information within the company to facilitate other business operations, Manage schedules and deadlines, Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints Monitor costs and expenses to assist in budget preparation. Oversee facilities services, maintenance activities, and tradespersons (e.g. electricians) Organize and supervise other office activities (recycling, renovations, event planning) Ensure operations adhere to policies and regulations. Keep abreast of all organizational changes and business developments. ● ● ● ● ● ● ● ● ● ● ● ● ● ● ADMINISTRATIVE OFFICER – Provast Integrated Facilities Services Limited, Lagos. March 2019 - May 2021 Key Profile: ● Entered cash payrolls and employee bonuses. ● Developed improved methods for handling product items and operations. ● Oversees and administers the day-to-day activities of the office; develops policies, procedures, and systems that ensure productive and efficient office operation. ● Provides assistance and support to the office principal in problem-solving, project planning and management, and development and execution of stated goals and objectives. ● Analyzed labor needs and projected/adjusted accordingly to ensure optimal staffing. ● Supervises the work of employees in supporting roles, including assigning workload, and monitoring employee performance. ● Oversees and facilitates resources management and administration procedures and documentation for the principal. ● Provides and/or oversees the provision of staff support to the office, including handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and providing secretarial support. ● Ordered and maintained accurate inventory to optimize efficiency. ● Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the client. ● Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. ● Performs research and analysis on specific issues, as required which may be highly sensitive and confidential in nature. CUSTOMER SERVICE EXECUTIVE – United Bank of Africa, Lagos. Feb 2016 - Feb 2018 ● Key Profile: Received inbound calls on a large scale. ● ● ● ● Reached out to clients to ensure complaints have been resolved and proffered solutions where needed. Sent out emails as a means of follow-up and encouraged feedback to ensure consumer satisfaction. Ensured Prompt Resolution of issues. Escalated quickly to the appropriate team & ensured follow-up EDUCATION ● Yaba College of Technology, Yaba, Lagos – Higher National Diploma (HND) Business Administration and Management REFERENCE Available upon request.