Okwuchukwu Blessing | Freelancer Resume

BLESSING OKWUCHUKWU 📧 Email:-| 📞 Phone: - /LinkedInhttps://www.linkedin.com/in/blessingokwuchu PROFESSIONAL SUMMARY Detail-oriented Customer Service & Administrative Professional with 3+ years of experience providing top-tier client support and optimizing business operations. Proven track record of reducing response time by 30%, improving customer satisfaction to 95%, and enhancing process efficiencies by 25%. Adept at managing high-volume inquiries, coordinating administrative tasks, and streamlining workflows to drive organizational success. Skilled in CRM tools, executive support, and data management. PROFESSIONAL EXPERIENCE MTN Nigeria – Nigeria Customer Service & Administrative Assistant | 2022 - Present ● Handled 150+ customer inquiries daily, achieving a 98% resolution rate on first contact and maintaining a 95% customer satisfaction score. ● Reduced average handling time by 25% by implementing streamlined call scripts and workflow automation. ● Trained and onboarded 10+ new hires on CRM tools and customer interaction techniques, boosting team efficiency by 20%. ● Managed daily reports, appointment scheduling, and executive correspondence, ensuring 100% accuracy in administrative operations. ● Implemented a feedback system that increased customer retention by 15% and improved service delivery. Edutech Solutions – United Kingdom (Remote) Customer Service & Virtual Administrative Assistant | 2021 – 2023 ● Provided technical support to 200+ clients weekly, reducing escalations by 40% through effective troubleshooting and self-service solutions. ● Developed an internal knowledge base, improving self-service success rates by 30% and reducing support tickets. ● Maintained an average response time of under 1 minute for live chat support, ensuring seamless client interactions. ● Assisted in document management, email correspondence, and calendar scheduling, improving workflow efficiency by 25%. ● Collaborated with product teams to enhance user experience, leading to a 15% decrease in recurring issues. SKILLS & COMPETENCIES ✅ Customer Support & Relationship Management ✅ Administrative Coordination & Executive Support ✅ CRM Tools (Zendesk, Salesforce, Freshdesk) ✅ Data Entry & Documentation Management ✅ Email & Calendar Management ✅ Live Chat & Ticketing Support ✅ Process Optimization & Workflow Automation ✅ Team Training & Onboarding EDUCATION B.Sc. Economics – National Open University | 2020 CERTIFICATIONS & TRAINING Customer Service Excellence Certification – Udemy (2024) CRM Software Training – Udemy (2024) Virtual Assistant Course – ALX (2024) ADDITIONAL INFORMATION Languages: English (Fluent) Availability: [Immediate/Notice Period] CLICK HERE TO VIEW MY PORTFOLIO 67c1e9d247d36.site123.me